Senior Coffee Engineer

Professional Technical Ltd; London Borough of Southwark; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company van

25 days holiday (increases with length

Employee wellbeing programme

Product and hospitality discounts

Enhanced family leave benefits

Regular team events

Job summary

Professional Technical Ltd in London is seeking a Senior Coffee Engineer to lead a small team of engineers and oversee service operations across London. The role offers a base salary up to £50k, with a van provided and 25 days of holiday that increase with length of service.

The ideal candidate will have proven experience in coffee machine engineering, field service or a similar technical environment, with supervisory experience and strong fault-finding skills.

Qualifications

• Proven experience within coffee machine engineering, field service or a similar technical environment.
• Previous supervisory, team leader or management experience.
• Strong mechanical and electrical fault-finding ability.
• Experience managing service KPIs and operational performance.
• Excellent communication and customer relationship skills.
• Full UK driving licence.

Responsibilities

• Lead, coach and develop a team of 2-3 Field Service Engineers.
• Manage engineer schedules, service workloads and installations.
• Monitor and improve SLA performance, response times and first-time fix rates.
• Act as the senior technical escalation point for complex faults.
• Drive equipment reliability and identify opportunities for continuous improvement.
• Build strong relationships with customers and manage service escalations professionally.
• Oversee spare parts, inventory management and service records.

Skills

Team leadership

Mechanical fault-finding

Electrical fault-finding

Customer communication

Full UK driving license

Job description

Are you a Senior Coffee Engineer l ooking for a new job opportunity in London? We're working with an ambitious and fast-growing speciality coffee business looking to appoint a Senior Coffee Engineer to lead a small team of engineers and complete its service operation across London. This role comes with a base salary of up to £50k depending on experience, 25 days holiday which increase with length of service , company van, and much more.

Key Responsibilities of Senior Coffee Engineer

• Lead, coach and develop a team of 2-3 Field Service Engineers.
• Manage engineer schedules, service workloads and installations.
• Monitor and improve SLA performance, response times and first-time fix rates.
• Act as the senior technical escalation point for complex faults.
• Drive equipment reliability and identify opportunities for continuous improvement.
• Build strong relationships with customers and manage service escalations professionally.
• Oversee spare parts, inventory management and service records.

Requirements of Senior Coffee Engineer

• Proven experience within coffee machine engineering, field service or a similar technical environment with both bean to cup and traditional coffee machines.
• Previous supervisory, team leader or management experience.
• Strong mechanical and electrical fault-finding ability.
• Experience managing service KPIs and operational performance.
• Excellent communication and customer relationship skills.
• Full UK driving licence.

Package & Benefits

• £45,000 - £50,000 basic salary (DOE).
• Overtime or time off in lieu for on-call support.
• Additional holiday entitlement linked to service.
• Employee wellbeing programme.
• Product and hospitality discounts.
• Enhanced family leave benefits.
• Regular team and company events.

If you are a Senior Field Service Engineer, Service Supervisor, Engineering Team Leader or existing Service Manager looking to join a growing, people-focused business within the speciality coffee sector, this role is for you.