Senior Cloud Apps Support Engineer

Spectrum It Recruitment Limited; Southampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a global tech leader as a Senior Cloud Apps Support Engineer, critical in solving high-impact technical issues within a cloud-based platform. Work closely with R&D and product teams, utilizing your extensive experience in cloud support, SQL, and Azure, to enhance system performance. If you're a problem-solver ready to tackle complex challenges, we want to hear from you!

Qualifications

• 5+ years of cloud support experience in a technical role.
• Strong SQL skills for data analysis and report creation.
• Hands-on experience with Microsoft Azure or other cloud environments.

Responsibilities

• Providing advanced (Tier 4) support for complex technical issues.
• Troubleshooting production and test system issues via logs and traces.
• Collaborating with the Cloud Ops and R&D teams.

Skills

Cloud support experience

SQL

PowerShell scripting

C#

Microsoft Azure

APIs

Diagnostic skills

Communication skills

Job description

Senior Cloud Apps Support Engineer - SQL, Azure, C#, APIs

On-site | Hedge End, Hampshire
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

• Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
• Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
• Scripting solutions and automating tasks using PowerShell and similar tools
• Simulating customer issues in local/test environments for detailed root cause analysis
• Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
• Helping improve internal processes and response times through tooling and knowledge-sharing
• Supporting the UK customer base with occasional flexibility to liaise with US counterparts

What We're Looking For

• 5+ years of cloud support experience in a technical role
• Strong SQL skills for data analysis and report creation
• Working knowledge of PowerShell scripting (report automation, system tasks)
• Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
• Hands-on experience with Microsoft Azure or other cloud environments
• Familiarity with APIs (REST/SOAP) and SOA applications
• Strong diagnostic and problem-solving skills; methodical approach
• Excellent communication skills - written, verbal, and collaborative
• Eligible for security clearance

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

In Short

• Industry IT & Telecommunications
• Founded 2008
• Location Chilworth, Southampton
• Company size 0 - 49

Who We Are

Established in 2008, Spectrum IT is a leading Software and Technology specific recruitment agency, providing permanent and contract IT resource for businesses. Our team of around 30 employees are based on the University of Southampton Science Park, a key hub for technology on the South Coast.

Who We Can Help

Spectrum IT works with a wide cross section of businesses, from start-ups to multinationals. 95% of placements are within Software focused businesses, or where Software is key to the business model. Typically, around 200 different businesses are supported annually, with more than 900 candidates placed.

How We Work

We bring together talented IT professionals with businesses of all sizes. Our extensive experience can help your business with single hires right through to building large software development project teams of 50+. Regular engagement with the IT community enables us to keep up to date with the ever-changing IT landscape.