Senior Cloud Apps Support Engineer

Spectrum IT Recruitment; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading tech firm is seeking a Senior Cloud Apps Support Engineer to join their team in Hedge End, Hampshire. You will play a pivotal role in providing advanced support for complex technical issues while collaborating with R&D teams to enhance their cloud platform's stability. With a focus on SQL and PowerShell, you'll engage in problem-solving and process improvement, ensuring top-tier customer support and system performance.

Qualifications

• 5+ years of cloud support experience in a technical role.
• Strong SQL skills for data analysis.
• Working knowledge of PowerShell scripting.

Responsibilities

• Providing advanced Tier 4 support for technical issues.
• Troubleshooting production and test system issues.
• Collaborating with Cloud Ops and R&D teams.

Skills

SQL

PowerShell

C#

Cloud Support

APIs

Diagnostic Skills

Communication Skills

Job description

Senior Cloud Apps Support Engineer - SQL, Azure, C#, APIs

On-site Hedge End, Hampshire
Full-time Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

• Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
• Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
• Scripting solutions and automating tasks using PowerShell and similar tools
• Simulating customer issues in local/test environments for detailed root cause analysis
• Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
• Helping improve internal processes and response times through tooling and knowledge-sharing
• Supporting the UK customer base with occasional flexibility to liaise with US counterparts

What We're Looking For

• 5+ years of cloud support experience in a technical role
• Strong SQL skills for data analysis and report creation
• Working knowledge of PowerShell scripting (report automation, system tasks)
• Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
• Hands-on experience with Microsoft Azure or other cloud environments
• Familiarity with APIs (REST/SOAP) and SOA applications
• Strong diagnostic and problem-solving skills; methodical approach
• Excellent communication skills - written, verbal, and collaborative
• Eligible for security clearance

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.