Senior CLM Advisory Consultant - Transform Onboarding

Delta-Capita; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Delta Capita Group in London seeks a Senior CLM Advisory Consultant to join our CLM Advisory team. You will work with financial institutions on end-to-end Client Lifecycle Management engagements, from onboarding to ongoing maintenance and eventual offboarding, delivering Change and Process improvements.

You will elicit requirements, map processes, and guide client delivery, communicating insights to stakeholders and leading workshops with cross-functional teams.

Qualifications

• Experience in business transformation within Financial Services.
• Ability to explain complex concepts to non-technical audiences.
• Strong requirements elicitation and process documentation.

Responsibilities

• Own day-to-day client delivery and relationships, initially as an individual contributor with senior/partner oversight.
• Run workshops with cross-functional stakeholders to elicit requirements and understand business issues.
• Evaluate business processes and identify areas for improvement.
• Document requirements, user stories and use cases, and develop solutions.
• Communicate insights and recommendations clearly to stakeholders and management.
• Act as liaison between clients, technology providers and internal teams, building strong client relationships.
• Support implementation and adoption, resolving issues as they arise.
• Manage small projects, including planning and performance monitoring.
• Contribute to internal initiatives and knowledge-sharing across the CLM Advisory community.

Skills

Financial services

Stakeholder management

Requirements elicitation

Process mapping

Change management

Communication

Presentation

CLM knowledge

Microsoft Office

Tools

Fenergo/FenX CLM

Microsoft Visio

MS Office Suite

Job description

Delta Capita Group in London seeks a Senior CLM Advisory Consultant to join our CLM Advisory team. You will work with financial institutions on end-to-end Client Lifecycle Management engagements, from onboarding to ongoing maintenance and eventual offboarding, delivering Change and Process improvements.

You will elicit requirements, map processes, and guide client delivery, communicating insights to stakeholders and leading workshops with cross-functional teams.