Senior Clinical Support Worker - Outpatients (Band 3)

NHS; Macclesfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare institution is seeking a Senior Clinical Support Worker to join their Outpatient department. This role involves ensuring efficient outpatient services, assisting with clinical procedures, and supporting patient care under nursing supervision. Candidates should have an NVQ Level 3 in direct care and previous healthcare experience. The position emphasizes teamwork, effective communication, and a compassionate attitude.

Qualifications

• Demonstrate evidence of Senior Clinical Support Worker competencies.
• Ability to record clinical sign observations competently.
• Demonstrates good insight into roles and responsibilities.

Responsibilities

• Prepare clinic rooms and equipment prior to patient arrival.
• Assist with clinical procedures and basic observations.
• Maintain accurate records in line with standards.

Skills

Senior Clinical Support Worker competencies

Understanding of effective customer care

Teamwork

Verbal communication skills

Literacy and numeracy skills

Education

NVQ Level 3 in direct care/customer services

Care certificate

Job description

Job summary

There is an exciting opportunity to join our dynamic team working within the Outpatient department as a Senior Clinical Support Worker.

We work over 3 areas, Main Outpatients, Breast clinics, Orthopaedic Outpatients and also we support procedure clinics in our Treatment Centre, we provide high-quality, compassionate care and support to patients attending the Outpatients Department under the supervision of registered nurses and clinical staff. Assist with clinical, administrative, and patient support duties to ensure smooth and efficient outpatient services.

Hours: 37.5

Main duties of the job

• Prepare clinic rooms and equipment prior to patient arrival
• Escort patients to and from waiting areas and assist with mobility needs
• Carry out basic observations (BP, pulse, temperature, SpO2, urinalysis) and report abnormalities
• Assist with clinical procedures (e.g., flexible cystoscopy, minor ops, wound care)
• Chaperone patients during intimate examinations or procedures
• Maintain accurate records in line with Trust documentation standards
• Clean and restock clinical areas in accordance with infection prevention policy

About us

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Person Specification

Qualifications

Essential:

• NVQ Level 3 in direct care/customer services
• Care certificate
• Successful completion of the Be AWARE to Care course (or equivalent)

Desirable:

• Level 2 qualification in functional math's and English

Knowledge & Skills

Essential:

• Demonstrate evidence of Senior Clinical Support Worker competencies
• Demonstrates good insight into roles and responsibilities of the post
• Able to demonstrate an understanding of principles of effective customer care
• Working as part of a team
• Demonstrates an understanding of the importance of quality care
• Evidence of Band 2 competency
• Be competent in the recording of clinical sign observations
• Good verbal and non-verbal communication skills; within a variety of settings with patients of varying levels of understanding
• Demonstrates literacy and numeracy skills
• Able to present factual information and refer to questions to others where appropriate
• Able to deal with sensitive issues with tact and diplomacy
• Basic IT skills e.g. e-mail

Desirable:

• Be competent in venepuncture
• Be competent in cannula insertion
• Be competent in the recordings for ECG
• Blood glucose monitoring

Experience

Essential:

• Previous experience within healthcare/care setting

Desirable:

• Previous experience in specialty where appropriate e.g. respiratory, dementia

Specific Job Requirement

Essential:

• Self-motivated
• Willing to learn new skills
• Caring and compassionate attitude
• Reliable and trustworthy

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post.