Senior Clinical Support Administrator (Band 4) - B4 Senior Clinical Team Administrator - Norfol[...]

Norfolk and Suffolk NHS Foundation Trust; Ipswich; On-site; GBP 26,000 - 30,000; Full time

Job summary

An exciting opportunity for a Senior Clinical Team Administrator at Woodlands Hospital. The role involves providing essential administrative support to a multidisciplinary team, ensuring smooth operations and patient safety. Ideal candidates will have strong leadership skills and a keen eye for detail, working in a fast-paced environment. The Trust offers a supportive team culture with opportunities for professional development.

Benefits

Comprehensive training programmes

Career progression

Annual leave of 27 days increasing to 33 days

NHS discounts

Qualifications

• Experience in a hospital or office environment.
• Minute taking experience.

Responsibilities

• Oversee daily ward administrative procedures.
• Input and update patient record system.
• Manage diary and take minutes.

Skills

Time Management

Communication

Leadership

Attention to Detail

Education

NVQ 3 Business Administration

Tools

Microsoft Office

Job description

Main area B4 Senior Clinical Team Administrator Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (8am - 4pm Monday - Friday) Job ref 246-ESU7162544

Site Woodlands Town Ipswich Salary £26,530 - £29,114 gross per annum Salary period Yearly Closing 21/05/2025 23:59 Interview date 28/05/2025

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

An exciting opportunity has arisen at Woodlands Hospital for a full time Senior Clinical Team Administrator to be based on Avocet Ward, and to be part of our wider administration team.

The successful candidate will provide administration support to the multidisciplinary team as well as supporting in the leadership and oversight of day-to-day administration requirements across the acute service. This role would suit somebody that is interested in developing their leadership skills and higher learning whilst working in a challenging, fast paced environment. Working on your own initiative with an ability to delegate and prioritise as being a team player is essential. Efficient time management, a keen eye for detail and good planning is crucial to this role to allow the best quality of service.

Main duties of the job

You will be responsible for overseeing the daily ward administrative procedures run smoothly and data is kept up to date in an accurate and timely manner. You will be required to input and update the Trust patient record system which will include accepting referrals and discharging patients as directed by the clinical team. Alongside this there will be minute taking duties, diary management, audio typing, completion of complex and confidential reports. The role requires you to be proficient in the use of all Microsoft packages. There is also the requirement to complete various data reports, spreadsheets and support ad hoc audits.

Knowledge or experience of NHS working would be desirable. You must have the ability to work to tight deadlines,to demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.

You will need to have a good understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Our Trust is striving to ensure that staff have access to development opportunities, and you can benefit from this. In this role you will also support other staff to develop and learn, to ensure we have a highly skilled workforce who are happy in their roles.

Included with this role are:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Detailed job description and main responsibilities

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure.

You will need to be able to work flexibly in response to service needs and the ability to think creatively, effectively managing multiple tasks and priorities.

You will need to be able to liaise in a professional manner with each member of the team, service users and other professionals providing relevant information.

You will be required to ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.

Please find attached our Job Description for more detail, then if you feel you have what it takes to make a difference, click APPLY!

Person specification

• NVQ 3 Business Administration / Equivalent Experience
• Experience of working in a hospital / office environment

Skills

• ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
• Minute taking experience

Experience

• Ability to work with senior members of staff across a large organisation.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £16 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.