Senior Clinical Fellow in Urology

Senior Clinical Fellow in Urology, London

Client: Whittington Health NHS Trust

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 98faf3e353ed

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Job overview

The post holder will provide comprehensive clerical and administrative support to the Day Treatment Centre. The successful candidate will have a friendly and approachable manner, dealing with inquiries via telephone and in person. The role requires the ability to multi-task, prioritize, meet deadlines, and work professionally with staff as part of a multidisciplinary team. Previous hospital experience is desirable.

Main duties of the job

• Handle all communication discreetly, respecting patient and staff confidentiality, and maintaining a polite, courteous, and friendly manner, especially when dealing with anxious or worried patients, visitors, and staff.
• Represent the department effectively as key personnel.
• Provide administration support, ensuring the desk is always staffed to handle queries.
• Complete patient discharges using hospital IT systems (Medway).
• Answer the telephone professionally, ensuring all calls are introduced with Trust name, department, and staff member’s name; prioritize and respond to queries and messages accordingly.
• Maintain accurate and up-to-date patient demographics on Medway, record patient activity, admissions, and discharges correctly.
• Use Anglia Ice to produce patient wristbands upon request by ward nursing staff.
• Manage and prepare patient records, including filing, collection, safe storage, and medical notes management using Medway.
• Book post-surgical follow-up appointments.

Working for our organisation

Whittington Health values diversity and strives to ensure all services are accessible to everyone. We are committed to employing a workforce that reflects the community we serve, respecting differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. Our policies promote fairness and equality in recruitment, training, promotion, and employment practices.

Detailed job description and main responsibilities

• Manage appointment bookings, cancellations, and queries promptly and professionally via phone, email, or in person.
• Arrange patient transport services following Trust policy.
• Coordinate translation services, including foreign language and sign language, as needed, in liaison with departmental managers.
• Allocate appointments efficiently, ensuring local and national targets are met, and escalate potential breaches immediately.
• Schedule appointments according to clinic profiles on Medway, ensuring clinics are adequately filled without overbooking, liaising with specialty PAs to open slots as needed.

Person specification

Education

• Educated to A Level
• NVQ Level 3

Skills & Abilities

• Ability to work well within a team
• Enthusiastic, positive, with a 'can do' approach

Knowledge & Experience

• Experience working in a busy environment
• Understanding of NHS operations

Safeguarding Children and Adults

All staff must comply with the Trust’s safeguarding policies and procedures to protect children, young people, and vulnerable adults. Responsibilities include familiarization with relevant protocols, participating in training, maintaining professional boundaries, and reporting concerns appropriately.