Senior Client Success Manager - Lodging - FTC, Mat Cover

Expedia, Inc.; Greater London; Ibrido; GBP 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Expedia Group Advertising is seeking a Client Success professional to lead the creative production and implementation of media campaigns for lodging partners, while supporting Enterprise and Non-Endemic verticals.

You will partner with Sales, Ad Operations, and vendor teams to launch and manage campaigns, delivering high-quality client service and driving performance across travel advertising accounts.

Competenze

• Understanding of campaign briefs, management, optimization, and reporting.
• Proficiency in Excel and PowerPoint required.
• Strong communication and stakeholder management skills.

Mansioni

• Partner with Sales and clients across Lodging to define production strategies and timelines.
• Coordinate campaign production with vendor partners to ensure on-time launches.
• Translate briefs into clear production plans and launch requirements across placements and markets.
• Monitor pacing and performance, optimising campaigns with minimal oversight.
• Prepare creative performance updates and insights for cross-functional stakeholders.

Conoscenze

Campaign management

Excel & PowerPoint

Stakeholder management

Analytical thinking

Communication skills

AI-assisted tooling

Formazione

Bachelor's or Master's degree

Strumenti

Salesforce

Jira

Google Ad Manager

Tableau

Ad tech platforms

Descrizione del lavoro

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the team

At Expedia Group Advertising (EGA), we provide marketers with access to the world's most powerful travel advertising platform, fueled by unmatched first-party data. Our team of digital marketing experts empowers partners to connect with travelers globally, drive engagement, and exceed performance metrics through innovative, data-driven advertising solutions. For more information, visit advertising.expedia.com.

Role summary

The EGA Client Success team's primary responsibility is leading the creative production and implementation of media campaigns for EGA's portfolio of travel marketing partners. This role primarily supports Lodging partners, including hotel groups, individual properties, and other accommodation businesses, while also contributing to campaigns across the Enterprise and Non-Endemic verticals.

In this role, you will partner closely with Sales, Ad Operations, vendor teams, and clients to launch and manage media campaigns that help meet and exceed revenue and performance targets. You will provide a high standard of client service across strategic and key travel advertising accounts, taking ownership of your workstreams end-to-end, including complex or escalated scenarios.

In this role, you will

• Partner with Sales and clients, primarily across the Lodging vertical, liaising with internal teams on campaign creative and production strategy for strategic and key travel advertising accounts. Support relevant campaigns across Enterprise and Non-Endemic verticals as needed.
• Advise clients on preferred campaign methodologies using Expedia Group data and insights, lodging and travel industry trends, competitive analysis, and campaign performance signals to support campaign goals and creative strategy.
• Coordinate campaign production tasks with vendor partners to support on-time launches across assigned campaigns, taking ownership of workstreams end-to-end, including the most complex or escalated scenarios.
• Translate campaign briefs—particularly for Lodging partners—into clear production plans, timelines, deliverables, launch requirements, and stakeholder actions across relevant placements and markets.
• Monitor pacing and performance throughout the campaign lifecycle, proactively optimize, and drive resolution of issues with minimal oversight to keep campaigns on track.
• Support optimization against relevant campaign objectives and KPIs, including reach, engagement, traffic, bookings, revenue, return on ad spend, or other agreed performance measures.
• Oversee inventory reservation requests and creative scheduling activities with Technical Ad Operations, using vendor resources appropriately and anticipating delivery risks.
• Maintain accurate campaign documentation and status updates, including launch readiness, creative approvals, changes, performance observations, risks, and next steps.
• Collaborate with Sales and other teams to prepare creative performance updates, insights, advanced analysis, and recommendations, gathering input from across the team and representing the broader team's perspective in cross-functional settings.
• Participate in client calls to review creative strategy, production timelines, and campaign performance, providing proactive guidance and developing a stronger partner-facing presence.
• Support newer team members through onboarding, coaching, feedback, and reinforcement of shared best practices.
• Manage or coordinate delivery partners responsible for day-to-day campaign production, reporting, optimization, and client support across assigned campaigns and tasks.
• Contribute to cross-functional and team improvement efforts by identifying process opportunities, taking ownership of discrete workstreams, and communicating outcomes back to the team.

Experience and Qualifications

• Bachelor's or Master's degree, or equivalent experience.
• Established-performer profile: typically 2+ years of relevant experience with a bachelor's degree, 0–2 years with a master's degree, or 4+ years of equivalent experience in a media-related role within an agency, publisher, lodging, travel, or client team.
• Solid understanding of campaign briefs, campaign management, optimization, and reporting, with the ability to support and improve day-to-day execution.
• Interest in the lodging, travel, hospitality, Enterprise, and Non-Endemic advertising industries, with the ability to understand how different partner types measure campaign success.
• Proficient in Microsoft Excel and PowerPoint.
• Strong communication skills, analytical judgment, and the ability to build trusted working relationships with internal and external stakeholders.
• Demonstrated project management experience and the ability to work independently across multiple priorities and tight deadlines.
• Experience with campaign and workflow tools such as Salesforce, Jira, Google Ad Manager, Tableau, or comparable ad-tech platforms is preferred.
• Curious, growth-minded approach with the ability to suggest solutions and improvements based on an understanding of business processes and stakeholder needs, and to represent the team's perspective clearly in cross-functional settings.
• Demonstrated ability to independently use AI-assisted tools to improve campaign execution, reporting, insights, and stakeholder communication, while applying strong judgment to validate outputs and adapt them to business needs.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.