Senior Solutions Manager

Guildhawk Limited; Greater London, Sheffield; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid Remote First working environment

Development plan tailored to your needs

Internal training on Guildhawk products

Competitive salary with progression after probation

Job summary

Guildhawk Limited is seeking a Senior Client Success Manager to manage key client relationships and lead multi-staged projects. This hybrid role, based in London or Sheffield, requires strong project management and communication skills.

The ideal candidate has at least 3 years in project management within language services, with a proven record in client-facing roles. Join a friendly team offering a competitive salary, tailored development plans, and an exciting growth strategy.

Qualifications

• Minimum 3 years’ experience in project management or customer success within the language services sector.
• Proven track record in client-facing roles, account management, or customer success.
• Strong commercial awareness and ability to drive client growth.

Responsibilities

• Manage multi-lingual, multi-stage projects including tech and digital solutions.
• Act as primary client contact for key accounts, leading meetings and proposals.
• Build and maintain strong client relationships, identifying upselling opportunities.

Skills

Project management experience

Client relationship building

Problem-solving skills

Commercial awareness

Communication skills

Tools

memoQ

Job description

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Location: London or Sheffield (Hybrid Remote First)

About the Role: Join Guildhawk as a Senior Client Success Manager with a strong client-facing, customer success focus. This role is ideal for someone who thrives on building relationships, leading client accounts, and driving commercial growth through exceptional service. You will oversee complex, multi-stage projects, act as a key point of contact for high-value clients, and play a pivotal role in shaping our customer success strategy.

Key Responsibilities:

• End-to-end management of multi-lingual, multi-stage projects, including tech, digital, and multimedia solutions
• Act as the primary client contact for key accounts, leading regular meetings, reviews, and solution scoping
• Build and maintain strong client relationships, identifying opportunities for upselling and cross-selling
• Proactively resolve client issues, manage escalations, and ensure high levels of client satisfaction
• Prepare quotations, commercial proposals, and tenders, ensuring alignment with margin targets
• Oversee project delivery, ensuring quality, timeliness, and client expectations are met
• Lead client onboarding, training, and ongoing engagement initiatives
• Collaborate with internal teams (PM, Tech, Sales) to deliver seamless solutions
• Support the adoption of AI and technology-led solutions for clients
• Maintain detailed project records and ensure compliance with company processes

Skills, Knowledge & Experience:

• Minimum 3 years’ experience in project management or customer success within the language services sector
• Proven track record in client-facing roles, account management, or customer success
• Strong commercial awareness and ability to drive client growth
• Excellent communication, relationship-building, and problem-solving skills
• Experience managing complex, multi-stage projects
• Proficient with CAT tools (ideally memoQ) and technology-led workflows
• Experience with AI/automation in project delivery is an advantage

What We Offer:

• Hybrid Remote First working environment
• London or Sheffield base
• Development plan tailored to your needs
• Friendly and supportive team
• Internal training on Guildhawk products, ISO-certified processes
• Competitive salary with progression after probation

The role requires a proactive, solutions-focused approach, a passion for client service, and a desire to contribute to Guildhawk’s ambitious growth strategy.