Senior Client Solutions Manager

RWS; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Obviously Protect, the brand-protection division within the RWS Group, is seeking a seasoned Client Manager to oversee a portfolio of 10-15 brand-protection clients as the main day-to-day contact. You will drive reporting, QBRs, renewals and overall client health across its global client base.

You will coordinate with the Client Solutions Manager and Enforcement Specialist to monitor activity, identify expansion opportunities and mentor junior team members while supporting North American time

Qualifications

• Several years in client or account management.
• Mandatory experience in brand protection, IP or SaaS.
• Excellent communication and relationship-management skills.
• Confident leading client-facing QBRs and working with reporting and data.
• Able to manage a portfolio of clients independently.
• Right to work in the United States.

Responsibilities

• Own 10-15 client relationships end to end as the primary day-to-day contact.
• Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
• Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
• Maintain client health, identify expansion opportunities and escal
• Mentor Client Solutions Managers across the team.
• Provide coverage aligned to North American clients and time zones.

Skills

Client management

Account management

Brand protection

IP protection

SaaS

Communication

Relationship management

QBRs

Data reporting

Portfolio management

Job description

Job Purpose

Own the day-to-day relationship for a portfolio of 10-15 brand-protection clients as their trusted primary point of contact, driving reporting, QBRs, renewals and overall client health.

About Obviously Protect

Obviously Protect is the brand-protection business within the RWS Group, helping global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. We are scaling our teams across the US, EMEA and APAC, and this role is part of that build-out.

Key Responsibilities

Job Overview

• Own 10-15 client relationships end to end as the primary day-to-day contact.
• Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
• Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
• Maintain client health, identify expansion opportunities and escal
• Mentor Client Solutions Managers across the team.
• Provide coverage aligned to North American clients and time zones.

Skills & Experience

• Several years in client or account management.
• Mandatory experience in brand protection, IP or SaaS.
• Excellent communication and relationship-management skills.
• Confident leading client-facing QBRs and working with reporting and data.
• Able to manage a portfolio of clients independently.
• Right to work in the United States.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies

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