Senior Client-side Asset Manager

The Block; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading property management firm in Camden Town is seeking a Property Manager to oversee a UK-wide portfolio. This role demands over 10 years of experience in residential block management, excellent communication skills, and a thorough understanding of property regulations. Responsibilities include managing service delivery and compliance while supporting the Property Management team. Ideal candidates will possess relevant qualifications and strong organizational abilities.

Qualifications

• 10+ years of experience in residential block management, ideally client-side.
• Comprehensive knowledge of landlord & tenant law and service charges.
• Excellent communication and presentation skills.

Responsibilities

• Manage a UK-wide portfolio of properties.
• Oversee the Property Management team with the Head of Estates.
• Act as a liaison between operational teams and senior management.

Skills

Property management

Stakeholder communication

Regulatory compliance

Team leadership

Organizational skills

Education

Degree educated with AssocRICS, MIRPM or MRICS qualification

Tools

Qube

Microsoft Word

Microsoft Excel

Job description

To oversee the management of a UK-wide portfolio. Working alongside the Head of Estates, the role ensures service delivery, compliance, and effective performance of managing agents.

Key Responsibilities:

• Take ownership of complex property management issues, driving them through to resolution.
• Support the Head of Estates in overseeing the Property Management team.
• Maintain regular contact with managing agents, leaseholders, residents, resident associations, and third-party management companies.
• Drive performance and responsiveness of managing agents to ensure high service standards.
• Coordinate and respond promptly to escalated complaints.
• Ensure compliance with all statutory requirements, including health & safety and fire risk assessments.
• Assist in acquisition due diligence and manage legal, insurance, finance, consents, and asset-related queries.
• Prepare reports and present at internal management meetings.
• Act as the link between operational teams and senior management, translating strategic goals into team outputs.
• Handle complex complaints and escalated issues from leaseholders.

Requirements:

• Degree educated with AssocRICS, MIRPM or MRICS qualification.
• Minimum of 10 years' experience in residential block management, preferably client-side for a property company or ground rent manager/investor.
• Comprehensive knowledge of landlord & tenant law, ground rents, service charges, Section 20, major works, and FTT processes.
• Strong organisational skills with meticulous attention to detail.
• Excellent communication skills, both written and verbal.
• Confident in leading meetings and presenting to stakeholders.
• Proficient in Qube, Microsoft Word, and Excel.
• Able to work under pressure, meet deadlines, and manage a high-volume workload effectively.