Senior Client Servicing Pensions Administrator

International Catalyst Services, LLC; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global leader in retirement solutions seeks a Senior Client Servicing Pensions Administrator for their dynamic team. This role involves managing the administration of Defined Contribution pension schemes, ensuring compliance and providing exceptional client service, backed by a professional development focus and a collaborative culture.

Benefits

Professional development opportunities

Inclusive work culture

Flexible working arrangements

Qualifications

• Proven experience in DC pensions administration.
• Excellent client communication and relationship management skills.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Manage day-to-day administration of Defined Contribution (DC) pension schemes.
• Handle complex member and client queries efficiently and professionally.
• Mentor and support junior colleagues as a senior team member.

Skills

Client communication

Attention to detail

Problem-solving

Time management

Proactive attitude

Education

Professional qualification (e.g., APA/QFA)

Job description

What can you expect:

Are you an experienced pensions professional with a background in Defined Contribution (DC) scheme administration? Ready to take the next step in your career with a global leader in retirement and investment solutions? Mercer is seeking a Senior Client Servicing Pensions Administrator to join our expert team in Dublin or Cork, delivering outstanding service to some of our most high-profile clients.

Why This Role?

As a senior member of the pensions administration team, you’ll be the trusted point of contact for clients with complex DC schemes. This is a chance to bring your expertise to a role that offers responsibility, variety, and the opportunity to truly make a difference.

We will rely on you to:

• Manage day-to-day administration of Defined Contribution (DC) pension schemes
• Handle complex member and client queries efficiently and professionally
• Ensure all work meets compliance standards and agreed service levels
• Collaborate with internal teams to deliver coordinated, high-quality service
• Mentor and support junior colleagues as a senior team member
• Build strong, lasting relationships with key clients

What you need to have:

• Proven experience in DC pensions administration
• Excellent client communication and relationship management skills
• Strong attention to detail and problem-solving ability
• Good time management and ability to meet multiple deadlines
• A proactive, collaborative attitude and commitment to service excellence

What makes you stand out:

• Professional qualification eg APA/QFA
• Experience with various in house systems

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.