Senior Client Services Manager - UK (Hiring Immediately)

JR United Kingdom; Nechells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A senior management position is available in Birmingham for a dynamic Senior Client Services Manager. This role requires overseeing client relations and managing teams within the catering sector. The successful candidate will be responsible for maintaining service quality and driving commercial results, alongside offering a strong benefits package and career development opportunities.

Benefits

Contributory pension scheme

Career development programs

Access to a Digital GP

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards across brands

Wellness and exercise classes

Qualifications

• Experience in multi-unit contract catering or catering business is essential.
• Proven leadership experience in managing teams.

Responsibilities

• Overseeing a national portfolio and serving as the primary client contact.
• Leading future investment plans and projects.

Skills

Problem-solving

Strategic implementation

Effective communication

Motivational skills

Passion for food and hospitality

Leadership

Financial responsibility

Job description

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Senior Client Services Manager - UK (Hiring Immediately), Birmingham (Aston)

Client:

Compass Group

Location:

Birmingham (Aston), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including:

• Contributory pension scheme
• Career development programs like Career Pathways and MyLearning
• Access to a Digital GP and wider healthcare benefits
• Travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards for spending and usage across various brands
• Free wellness, mindfulness, and exercise classes
• Sharing discounts and offers with friends and family

The role involves being the key contact for the client, ensuring quality and service standards across the business, and managing, developing, and inspiring General Managers and their teams to deliver excellent customer experiences and strong commercial results. Project management experience is advantageous for leading future investment plans and delivery.

Key Responsibilities:

• Overseeing a national portfolio
• Acting as the primary client contact, maintaining quality and service standards
• Managing and motivating General Managers and their teams
• Leading future investment plans and projects

Required Skills & Experience:

• Experience in multi-unit contract catering or catering business
• Problem-solving and strategic implementation skills
• Effective communication and motivational skills
• Passion for food and hospitality
• Proven leadership and financial responsibility

About Us

Part of Compass Group UK&I, Chartwells provides catering and support services to the education sector. We serve millions of nutritious meals weekly across the UK and are committed to safeguarding and promoting the welfare of children. Employment is subject to pre-employment checks, including DBS and Children's Barred List checks. This role is exempt from the Rehabilitation of Offenders Act 1974.

We are dedicated to fostering an inclusive environment where everyone can thrive and reach their full potential, respecting the diverse talents and backgrounds of our team members.