Senior Client Services Manager / Deputy Care Manager (Home Care/Domiciliary Care)

Home Instead Senior Care; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A home care provider in London is seeking a Senior Client Services Manager to ensure high-quality support for clients. This role includes managing a team, conducting client assessments, and participating in an on-call rota. Ideal candidates should have strong leadership skills and a background in care services, as well as a driving license. The position offers an annual salary of £30,000 to £40,000 with additional benefits.

Benefits

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Referral programme

Qualifications

• Extensive care experience is required.
• Demonstrated achievement of business growth targets.
• A driving licence and access to a vehicle are necessary.

Responsibilities

• Manage a team ensuring exceptional care service delivery.
• Conduct risk assessments and compliance checks.
• Participate in on-call rota to support team members.

Skills

Excellent customer service

Man management skills

Strong influencing skills

Organizational skills

Ability to work under pressure

Job description

Company Description

The Senior Client Services Manager (role potentially to develop toDeputy Care Manager) will report directly to the Registered Manager, the role will require you toensure the best possible care is provided to the clients of Home Instead Senior Care Bromley, Chislehurst & Orpington and to ensure the policies and procedures are adhered to.

You will need to demonstrate excellent man management skills with a strong home care background. As our Senior Client Services Manager (role potentially to develop toDeputy Care Manager), you will be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care.

You must come from a Home Care background and will use your previous experience to encourage and motivate our wonderful team of Junior Client Service Managers and Care Professionals to deliver the best possible care to our clients and to continue to develop their knowledge and skills throughout their employment and continue to be engaged in their roles.

In this varied and challenging role, you will be involved in:

• Knowledge of CQC
• HR Skills/disciplinaries/hearings/addressing day to day concerns and investigations
• Safeguarding
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Managing Trainee Client Services Manager and Care Professional personal development
• Care Delivery & on-call rota
• Ensuring client satisfaction
• Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly.
• Disciplinaries

Job Description

To be a successful Senior Client Services Manager(role potentially to develop toDeputy Care Manager), you will:

• Have extensive care experience with excellent customer service and man management skills.
• Be commercially aware
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships.
• Have strong organisation and planning skills
• Be able to work well and accurately under pressure
• Be flexible to meet the demands of the business including participating in an on-call rota.

Qualifications

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Additional Information

Pay: £30,000.00 - £40,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Referral programme

Schedule:

• Monday to Friday 9- 5pm
• Alternate weekends on-call rota

Area's covered:

• Bromley
• Orpington
• Petts Wood
• Chislehurst
• West Wickham
• Beckenham

of course your milage will be covered between client visits!

Please Apply NOW with CVORcallJulie Creed on 0208 658 2535, I’d love to hear from you!