Senior Client Services Manager / Deputy Care Manager (Home Care/Domiciliary Care)

Home Instead; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading home care provider in West Wickham is seeking a Senior Client Services Manager to oversee operations and enhance client satisfaction. The ideal candidate will possess extensive care experience, exceptional management skills, and a proven track record of business growth. This role includes participating in an on-call rota, providing support during emergencies, and demands flexibility to meet business needs. Competitive salary of £30,000 - £40,000 with benefits.

Benefits

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Referral programme

Qualifications

• Commercial awareness and strong influencing skills required.
• Driving license and access to a vehicle is essential.

Responsibilities

• Manage client services in a home care setting.
• Support team members during emergency situations.
• Conduct client assessments throughout the community.

Skills

Extensive care experience

Excellent customer service

Management skills

Commercial awareness

Strong influencing skills

Organisational skills

Planning skills

Ability to work under pressure

Flexibility

Job description

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Senior Client Services Manager / Deputy Care Manager (Home Care/Domiciliary Care), West Wickham

Client:

Location:

West Wickham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0ae4c62c1668

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We are seeking a Senior Client Services Manager, with potential to develop into a Deputy Care Manager, for a home care/domiciliary care setting in West Wickham. The ideal candidate will have extensive care experience, excellent customer service and management skills, and a strong understanding of business growth and relationship building.

• Extensive care experience with excellent customer service and management skills
• Commercial awareness
• Strong influencing skills
• Proven achievement of business growth targets
• Ability to build good working relationships
• Strong organisational and planning skills
• Ability to work accurately under pressure
• Flexibility to meet business demands, including participating in an on-call rota

Qualifications:

Due to the need to support the On-Call function, including supporting team members in emergency situations and conducting client assessments throughout the community, a driving licence and access to a vehicle are required.

Additional Information:

Salary: £30,000 - £40,000 per year

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Referral programme

Schedule:

• Monday to Friday, 9am - 5pm
• Alternate weekends on-call rota

Areas covered:

• Bromley
• Orpington
• Petts Wood
• Chislehurst
• West Wickham
• Beckenham

Mileage between client visits will be reimbursed.

To apply, please send your CV now or call Julie Creed at 0208 658 2535. We look forward to hearing from you!