Senior Client Services Manager

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Tribal Tech - The Digital, Data & AI Specialists

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Job Title: Senior Client Service Manager

Location: Central London

Type: Hybrid

Experience: 4+ years of keeping clients happy and projects on point

Agency Vibe: Independent, imaginative, and powered by great coffee and better banter

Who We Are

We’re a creative independent agency that punches above our weight — boutique in size, big on ideas. Our clients are varied, ambitious, and genuinely nice (we don’t do drama), and we like to think we’re the same.

Our team is growing, and we’re after a Senior Client Service Manager who knows how to run accounts like a boss, juggle projects like a circus pro, and build client relationships that are as solid as your Wi-Fi.

The Role

Think of yourself as the glue between our clients and the creative team — keeping everyone aligned, excited, and on track. You’ll be the day-to-day lead across several key accounts, ensuring everything runs like clockwork (but cooler).

You’ll need to be commercially savvy, creatively curious, and low-key obsessed with smooth delivery.

What You’ll Be Doing

1. Leading the client relationship across key accounts — with warmth, confidence, and zero jargon
2. Briefing creatives and strategists so they can do their best work
3. Managing timelines, budgets, and the occasional curveball like a total pro
4. Spotting opportunities to grow accounts and add value (without ever being that person)
5. Presenting work, feedback, and ideas in a way that makes people say “yes!”
6. Being the calm, confident voice in the room — even when chaos knocks

What You Bring

1. 4+ years in client services (agency-side is a must)
2. You’ve run campaigns across digital, content, branding or all of the above
3. Great communicator with an eye for detail and a love for efficiency
4. Comfortable with both the creative side and the commercial stuff
5. Proactive, thoughtful, and fun to have in a meeting (Zoom or otherwise)
6. Bonus points if you’ve worked with challenger brands or startups