Senior Client Services Manager

Home Group; Dewsbury; On-site; GBP 28,000 - 31,000; Full time

Job summary

Join Home Group as a Senior Client Services Manager in Dewsbury, where you will lead teams providing essential support for individuals with diverse needs. This full-time role offers a chance to positively impact lives while enjoying a comprehensive benefits package, including generous leave and health savings.

Benefits

34 days leave including bank holidays and a “me day”

Generous pension scheme with 3x salary life insurance

Health cash plan saving approx. £1140/year

High street discounts on groceries, holidays, and days out

Opportunities for career growth

Colleague wellbeing support tools

Qualifications

• Strong people skills to lead and help others grow.
• Experience delivering support in housing or care environments.
• People management experience.

Responsibilities

• Lead, coach, and inspire a team to deliver exceptional support services.
• Ensure safety and support for customers as Safeguarding Lead.
• Manage contracts, budgets, and KPIs.

Skills

People skills

Understanding of customer needs

Experience in housing or care environments

People management

Managing multiple services or managers

Job description

Social network you want to login/join with:

Senior Client Services Manager, Dewsbury

col-narrow-left

Client:

Home Group

Location:

Dewsbury, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

090c71b58239

Job Views:

5

Posted:

12.07.2025

Expiry Date:

26.08.2025

col-wide

Job Description:

Job Description

Senior Client Services Manager -(25393)Description

Senior Client Service Manager

Permanent, Full Time (37.5 hpw)

Salary £28,174 to £30,804 per annum

Plus, great benefits including Health Cash Plan!

Home, a place where you belong

Lead a team that truly cares and empowers people to live their very best lives. Join us as a Senior Client Services Manager, where you’ll inspire and guide our teams at Queen Street (7 beds) and Calder House (6 beds). You'll be at the heart of delivering high-impact, person-centred housing support and creating a workplace where people love to come to work.

You'll be managing supported living services for individuals with mental health needs, acquired brain injuries, autism, and learning disabilities across these two sites. You’ll also lead housing management at our Batley service (8 beds).

This is more than a job, it’s your opportunity to unleash potential, lift lives, and lead with purpose.

Typical day as a Senior Client Service Manager

No two days are the same, but here’s a flavour of what you’ll do:

• Lead, coach, and inspire a team to deliver exceptional support services, evidenced by customer satisfaction surveys and KPIs.
• You will be the Safeguarding Lead for the service, ensuring safety and support for customers.
• Ensure health and safety checks, risk assessments, and records are completed accurately.
• Manage contracts, budgets, KPIs, and liaise with stakeholders and commissioners.
• Assess and manage individual and team performance, ensuring a safe, supportive, person-centred service.

You’ll go home every day knowing you’ve helped change our customers’ lives for the better, working for one of the top ten Great Places to Work in the UK!

You have

• Strong people skills to lead and help others grow, with the confidence to challenge behaviors misaligned with our values.
• An understanding of our customers’ needs and a passion to advocate for them.
• Experience delivering support in housing or care environments.
• People management experience.
• Experience managing multiple services or managers.
• A vehicle insured for business purposes (we’ll pay mileage).

Due to current sponsorship limits, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

Join a diverse team where you can be yourself and deliver impactful support. Our internal diversity networks and allies support us all to be our best. Together, we make Home Group a great place to work!

Job details

• Manage your own diary and ensure service requirements are met.
• Cover on-call shifts with peer managers.
• On-call payment of £14.30 per session.
• Use technology including Microsoft Office, Outlook, PowerPoint.
• Enhanced DBS check paid for by us.

What’s in it for you?

• 34 days leave (including bank holidays and a “me day”), increasing to 39, plus time off for volunteering.
• Health cash plan saving approx. £1140/year on dental, optical, prescriptions, and more.
• High street discounts on groceries, holidays, and days out.
• Generous pension scheme with 3x salary life insurance.
• Recognized as a Great Place to Work and 10th in UK for Wellbeing.
• Opportunities for career growth within the organization.
• Colleague wellbeing support tools and resources.