Senior Client Services Manager

Home Group; Batley; On-site; GBP 28,000 - 31,000; Full time

Job summary

Home Group is seeking a Senior Client Services Manager to lead a dedicated team at our Batley services, focusing on providing high-impact housing support to individuals with diverse needs. The role involves direct management of services, ensuring customer satisfaction, compliance with health and safety regulations, and fostering a positive work culture. This position offers competitive salary and extensive benefits, contributing to both personal and professional growth.

Benefits

34 days leave, increasing to 39 days

Health cash plan saving up to £1140 annually

High street discounts

Generous pension scheme with life insurance

Opportunities for career growth

Qualifications

• Experience in support delivery within housing or care settings.
• People management experience in multiple services.
• Excellent interpersonal skills to develop others.

Responsibilities

• Lead and inspire a team to deliver exceptional support.
• Ensure health and safety checks and assessments are complete.
• Manage contracts and budgets, liaising with stakeholders.

Skills

People Skills

Understanding Customer Needs

Support Delivery Experience

People Management

Proficiency in Microsoft Office

Job description

Job Description - Senior Client Services Manager (25393)

Job Title: Senior Client Services Manager

Type: Permanent, Full Time (37.5 hpw)

Salary: £28,174 to £30,804 per annum

Benefits: Plus, great benefits including Health Cash Plan!

About the Role

Lead a team that cares and empowers individuals to live their best lives. Join us at Queen Street (7 beds) and Calder House (6 beds) to deliver high-impact, person-centred housing support and foster a positive workplace environment.

You will manage supported living services for individuals with mental health needs, acquired brain injuries, autism, and learning disabilities, and oversee housing management at our Batley service (8 beds).

Key Responsibilities

• Lead, coach, and inspire a team to deliver exceptional support, as reflected in customer satisfaction surveys and KPIs.
• Serve as the Safeguarding Lead, ensuring customer safety and support.
• Ensure health and safety checks, risk assessments, and records are completed accurately.
• Manage contracts, budgets, KPIs, and liaise with stakeholders and commissioners.
• Assess team performance and provide coaching to ensure a safe, supportive, and person-centred environment for customers.

Candidate Requirements

• Excellent people skills to motivate and develop others, with the confidence to challenge misaligned behaviours.
• Understanding of customer needs and a passion to advocate for them.
• Experience in support delivery within housing or care settings.
• People management experience, including managing multiple services or managers.
• A vehicle insured for business purposes (mileage paid).

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our Team and Culture

Join a diverse team committed to making everyone feel they belong. We support inclusivity through various networks and initiatives, making Home Group a great place to work.

Job Details

• Manage your own diary and meet service requirements.
• Participate in on-call duties with a peer manager, with a payment of £14.30 per session.
• Proficiency in Microsoft Office, Outlook, PowerPoint required.
• Enhanced DBS check provided and paid for by us.

Benefits

• 34 days leave (including bank holidays and a "me day"), increasing to 39 days, plus time off for volunteering.
• Health cash plan saving up to £1140 annually.
• High street discounts on groceries, holidays, and more.
• Generous pension scheme with life insurance of 3x salary.
• Recognition as a Great Place to Work and ranked 10th in UK for Wellbeing.
• Opportunities for career growth.
• Support for colleague wellbeing through various tools and resources.