Senior Client Services Manager

Home Group; Batley; On-site; GBP 27,000 - 31,000; Full time

Job description

Job Description - Senior Client Services Manager (25393)

Senior Client Service Manager

Permanent, Full Time (37.5 hours per week)

Salary £27,000 to £30,200 per annum plus great benefits including Health Cash Plan!

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Queen Street & Calder House team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our supported living services which house vulnerable customers experiencing Mental health, acquired brain injury, autism and learning disabilities across 2 sites. You will also be responsible for the housing management of our Batley service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• You’ll be the Safeguarding Lead for the service.
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
• The understanding of where our customers are in their life and have the passion to advocate for them.
• Experience of delivering support in a housing or care environment.
• Experience of people management.
• Experience of managing multiple services and/or managing managers.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Job details

• You will manage your own diary while ensuring service requirements are met.
• You will cover on call alongside your peer managers.
• On call shift payment of £14.30 per session.
• Able to use technology including Microsoft Office, Outlook, PowerPoint.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary.
• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.