Senior Client Services Manager

JR United Kingdom; Bath; On-site; GBP 28,000 - 36,000; Full time

Job summary

Une opportunité passionnante pour devenir Senior Client Services Manager au sein d'une entreprise axée sur le service à la clientèle à Bath. Vous dirigerez des équipes pour fournir un soutien de qualité aux clients dans des contextes divers, allant du sans-abrisme à la violence domestique. Le poste offre un package de rémunération compétitif, des avantages tels qu'un régime de retraite généreux et la possibilité de contribuer à un impact positif sur la vie des clients.

Benefits

34 jours de congé

Plan de santé cash

Assurance vie de 3x le salaire

Opportunités de développement de carrière

Remises sur divers services

Qualifications

• Compétences en gestion pour inspirer et encadrer les autres.
• Passion pour défendre les clients et comprendre leurs situations.
• Expérience dans des environnements d'hébergement ou de soins.

Responsibilities

• Diriger une équipe motivée pour des services centrés sur la personne.
• Comportement de leadership en matière de protection et de sécurité.
• Gérer les contrats et communiquer avec les parties prenantes.

Skills

Leadership

Communication

Gestion du temps

Soutien aux clients

Job description

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Working in services across Bath and Weston Super Mare

Permanent, 37.5 hpw

Salary £28,174 to £36,000 pa depending on skills and experience and great benefits including Health Cash Plan

On call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Bath and Weston staff teams to deliver person-centred housing-related support and make it a Great Place To Work for our colleagues! You’ll manage services housing customers with diverse needs, including homelessness and domestic abuse.

Typical day as a Senior Client Services Manager

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by customer satisfaction surveys and KPIs.
• Being the Safeguarding Lead for the service.
• Ensuring Health and Safety checks and risk assessments are completed and recorded accurately.
• Managing contracts, budgets, KPIs, and liaising with stakeholders and commissioners.
• Managing individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in safe, supportive, person-centred services.

Feel good knowing you’ve helped change our customers’ lives for the better every day. Join us, one of the top ten Great Places to Work in the UK!

You have

• People skills to inspire and help others grow, with the confidence to challenge behaviours misaligned with our values.
• An understanding of our customers’ life situations and a passion to advocate for them.
• Experience delivering support in housing or care environments.
• Experience managing multiple services and/or managing managers and teams.
• Knowledge of Ofsted regulations for Young People’s services.
• To get from A to B, you need a vehicle insured for business purposes. We’ll pay your mileage!

Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

Looking for a job where you belong? Bring your uniqueness, skills, and experience to make a difference for our customers. Our diverse team supports each other and helps you feel at home!

Job details

• Work pattern is currently 9-5 Monday to Friday, with flexibility; support out-of-hours on a rota.
• Proficient in using technology.
• Enhanced DBS check required; we cover the cost.

A place where you belong

We celebrate authenticity at work. Our diversity networks and allies support us all to be our best. Together, we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a ‘me day’), increasing to 39, with options to buy more, plus time off for volunteering.
• Health Cash Plan saving you up to £1140 annually, covering dental, optical, prescriptions, therapies, and more.
• Over 800 discounts on shopping, holidays, and days out. Save on phones, bikes, or cars.
• Generous pension scheme with life insurance of 3x salary.
• Opportunities for career growth within the organization.
• Explore more benefits on our website.

Find out more

Click APPLY NOW to view the full job description, learn about us, and apply. Jobs may close early, so apply soon. Let us know if we can support your application process in any way.