Senior Client Services Manager

TN United Kingdom; Basingstoke; Hybrid; GBP 35,000; Full time

Job description

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Client:

Home Group

Location:

Basingstoke

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

914ab9713d87

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Senior Client Service Manager
Permanent, Full time (37.5 hpw)
Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session.

As our Senior Client Services Manager, you’ll lead our Basingstoke Social Inclusion team to deliver person-centred housing-related support and make it a Great Place to Work for our colleagues! You’ll manage our services which house customers experiencing homelessness and other support needs in Mary Rose Court, hostel accommodation, and also in other shared and self-contained housing in the local community of Basingstoke.

You will also have skills to build and maintain positive relationships with local commissioners and stakeholders. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager:

1. Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
2. Be the Safeguarding Lead for the service.
3. Ensure Health and Safety checks and risk assessments are completed and recorded accurately.
4. Managing tenancy issues.
5. Managing the contracts, budgets, and KPIs, and liaising with stakeholders and commissioners.
6. Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.

Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have:

1. The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.
2. The understanding of where our customers are in their life and have the passion to advocate for them.
3. Experience of delivering support or housing management.
4. Experience of people management.
5. A vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team:

You’ll join Charlotte and our Basingstoke team, we’re super passionate about what we do! We’re really proud of the support we give to our customers in their housing. We do well working in partnership to ensure people move on to be independent in their own homes. We’re a supportive bunch and like to make sure we're enjoying our work and being part of a great team.

Job details:

1. Work pattern is 9-5, Monday to Friday. There is the option to work at home one day a week.
2. Able to use technology for a variety of tasks; support, housing and to manage and record KPIs.
3. You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong:

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

1. 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
2. Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
3. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
4. Generous pension scheme with life insurance of 3x salary.
5. We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing.
6. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
7. Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.

Explore our benefits in detail on our website.

Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do to help you shine in our process at [emailprotected]