Senior Client Services Coordinator

WTW; Reigate; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a professional to manage complex software licensing, billing, and client support. This role demands strong client relationship skills and the ability to work independently on billing and legal matters while ensuring excellent customer service for high-value clients. Ideal candidates will possess 3-5 years of relevant experience and a strong proficiency in key IT tools such as Excel and Power BI.

Qualifications

• 3–5 years of experience in client service, billing, or licensing.
• Experience interpreting legal contracts.
• Strong IT skills with aptitude for learning new systems.

Responsibilities

• Manage software licensing and client support.
• Handle complex queries and billing processes.
• Build and maintain relationships with key clients.

Skills

Client relationship skills

Customer service skills

Analyzing licensing requirements

Attention to detail

Problem-solving

Organizational skills

Communication skills

Financial understanding

Tools

Excel

Power BI

Job description

The Role

This role involves managing complex software licensing, billing, and client support, including processing sales, renewals, and quotations. You will act as the main point of contact for clients, build strong relationships with key accounts, and lead coordination for high-value clients. Ideal candidates will have 3–5 years of experience in client service, billing, or licensing, with strong financial skills, proficiency in Excel and Power BI, and the ability to manage tasks independently. Experience with legal contracts and global client support is an advantage.

The Responsibilities

• Analysis and interpretation of licensing requirements
• Finding solutions to complex and bespoke licensing requests
• Be the first point of contact for clients on queries relating to software licensing, billing, and contract renewals
• Processing new sales and trials in accordance with the clients' Software License Agreement, including dispatch of software licenses and processing of invoices
• Leading a small group responsible for a subset of high-value clients
• Drafting quotations for new and additional license requests

The Requirements

• Proven track record of handling complex queries and tasks in a pressurised environment
• Excellent attention to detail with the ability to accurately review the quality of own output
• Excellent customer service skills with experience dealing with corporate clients and individuals at all levels
• Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
• Experience in interpreting legal contracts
• Experience understanding and working with financials and invoices
• Flexible with a ‘can do’ attitude, with the determination to solve problems and seek solutions
• Strong verbal and written communication skills
• Proven administration and organisational skills with the ability to work on own initiative, juggle tasks, and prioritize work
• Strong IT skills with an aptitude for easily learning new IT systems and computer skills
• An eye for detail and excellence
• Proven to be an effective team member, contributing to their own team as well as other parts of the business

(ICT_TECH CB_2025_04R)

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust, and “hybrid” is not a one-size-fits-all solution.