Senior Client Service Solutions Manager

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Client Service Solutions Manager to enhance client service operations. This pivotal role involves leading the Client Service Support Team, acting as an escalation point, and collaborating with stakeholders to ensure optimal service delivery. The ideal candidate will possess strong investment knowledge and a proven ability to build relationships with senior clients. Join a forward-thinking organization that values inclusivity and career development while offering a comprehensive benefits package, including generous pension contributions and flexible working arrangements.

Benefits

Annual Performance-Related Bonus

Generous Pension Contributions

Life Assurance

Private Medical Insurance

25+ Days Holiday

Electric Car Scheme

Discounts and Modern Office Spaces

Qualifications

• Strong investment knowledge and understanding of various investment vehicles.
• Proven track record in client service and relationship management.

Responsibilities

• Oversee and act as escalation point for Client Service Support Team.
• Lead design changes to the operating model and monitor service delivery.

Skills

Investment Knowledge

Client Service

Stakeholder Management

Negotiation Skills

Education

Degree in Finance or Business

Certifications in Investment Management

Job description

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Senior Client Service Solutions Manager, London

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Client:

Legal & General

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description

We’re recruiting for a Senior Client Service Solutions Manager to join us to oversee and act as an escalation point for the Client Service Support Team and be the primary contact within Global Client Service Operations (GCSO) for all other business areas.

What you'll be doing:

• Regularly reviewing the service provided to Client Teams and understanding challenges faced, sharing output with GCSO management team
• Leading the design for any changes to the operating model
• Reviewing and monitoring non-vanilla models – ensuring fit for purpose and considering strategic solutions
• Regularly reviewing the opportunity pipeline with stakeholders
• Owning the assessment & design of complex elements of the onboarding journey
• Working closely with distribution to monitor best practice guides – ensuring tactical solutions are closely monitored and strategic solutions are being considered
• Acting as an escalation point across all the Client Teams for LGIM’s operational service issues and assisting in overseeing the ongoing suitability of the operational service for LGIM’s pooled and segregated institutional clients.
• Acting as Operations project lead/representative on operational and client service projects and steering groups, working closely with Client Teams and other key stakeholders
• Maintaining excellent working relationships across key business areas and developing the ability to engage with senior management to represent client service interests/issues
• Demonstrating a strong knowledge of LGIM products and operational platform, and understanding of clients' strategy and service requirements

Qualifications: Who we're looking for:

• Strong overall investment knowledge including understanding of different investment vehicle options
• Knowledge of current investment market and economic issues
• Experience within the investment management industry, including providing exceptional client service and sales support
• Proven track record of dealing with external clients and building significant relationships, including with senior contacts
• Experience in pensions or insurance industry is desirable
• Good negotiation, interpersonal, and stakeholder management skills

We offer a comprehensive benefits package, including:

• Participation in annual performance-related bonus plan and share schemes
• Generous pension contributions
• Life assurance
• Private medical insurance (permanent employees)
• At least 25 days holiday plus public holidays, with options to buy and sell holiday
• Family leave policies
• Electric car scheme via salary sacrifice
• Various discounts and modern office spaces designed for collaboration and wellbeing

Additional Information:

Legal & General is a leading financial services organization recognized for its leadership and heritage. We are one of the world’s largest asset managers, homebuilders, pension providers, and insurers. We foster an inclusive culture, support career development, and are committed to flexible working arrangements. We welcome applicants who may not meet every criterion but bring potential and strengths aligned with our purpose.

If you’re interested in learning more, we’d love to hear from you.