Senior Client Service Delivery Manager

ACCA Careers; Stoke Gabriel; On-site; GBP 85,000 - 120,000; Full time

Job summary

Apex Group is looking for a Senior Client Service Delivery Manager to support our growing corporate services delivery. You will be the central point of contact for clients, coordinating accounting and admin for funds and entities while meeting deadlines and expectations.

You will drive client reporting, regulatory submissions, and process improvements, leading a team across jurisdictions. ACCA/ACA or equivalent and 8+ years in finance is preferred.

Qualifications

• ACCA, ACA or equivalent accounting qualification.
• 8+ years of experience in Finance/Accounting, including administration in the finance sector.
• Experience servicing Private Debt and Private Equity clients; consolidation/controlling of alternative investment vehicles.

Responsibilities

• Act as central point of contact for clients and provide solutions to their problems.
• Meet and exceed client expectations and deadlines, managing service needs.
• Oversee accounting and administration for legal entities/funds, including invoicing, payments, and reconciliations.
• Produce client reporting, perform quality reviews, and address day-to-day queries of the team.
• Lead regulatory and management reporting and represent clients with regulators.

Skills

Client service delivery

Financial accounting

Private Debt & PE

Consolidation/Controlling

Education

ACCA/ACA or equivalent

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Apex is looking for a Senior Client Service Delivery Manager to support our growing operations in corporate services delivery.

As a Senior Manager, candidates with exposure on Securitisation product, SPVs, IFRS and Lux GAAP expertise will have a definitive advantage.

In your first few weeks in this role, you can expect to:

• You will act as central point of contact for your clients, identifying and anticipating potential areas of concerns and providing appropriate solutions to their problems.
• You will utilise your excellent organisational skills and sound judgment to meet and exceed client expectations, address their service needs and meet their deadlines.
• You will be accountable to all operational areas of your accounts, both accounting and administration. You will manage a team that deals with the general accountancy of legal entities/funds, processing and booking invoices, execution of payments, management of accounts receivables and accounts payables, reconciliation balances, fixed assets, and miscellaneous bookings.
• You will be responsible to produce client reporting requirements, perform quality reviews of client reports, and serve as a high authority contact in addressing day-to-day queries of your team.
• You will also involve in various regulatory and management reporting requirements. You will represent the clients in dealing with the regulators.
• You will take ownership of the performance of your team and ensuring that the team delivers, while effectively managing team’s resource. You can deal with teams that are outside your jurisdiction, supporting operating teams in, India and South Africa.
• You will lead board meetings.
• You will actively participate in the implementation of business plans, identifying business opportunities and developments and promoting business growth.
• You will be involved in client proposals and pitches, fee quotes and negotiations and reviews of client satisfactory ratings.
• You will lead and proactively participate in the development and implementation of systems and procedures, new accounting and administration IT processes ensuring that they meet business, client and team needs.

To apply for this Senior Client Service Delivery Manager role, your soft skills, expertise and experience should include:

• An accounting qualification (ACCA, ACA or equivalent)
• At least 8 years of relevant experience in the field of Finance/Accounting, including administration in the finance sector
• Meaningful years of experience in servicing Private Debt and Private Equity clients
• Experience in accounting, including consolidation/controlling of alternative investment vehicles.

Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.