Senior Client Relationship & Service Delivery Lead

K&K Talents; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

K&K Talents is recruiting a Principal Consultant for a client in London, UK. The role requires proven experience in managing client relationships within IT services, focusing on facilitating communication and ensuring service delivery alignment.

Key responsibilities include acting as the primary contact for stakeholders, monitoring service health, and promoting continuous improvement initiatives. Applicants should possess experience in stakeholder management, service delivery frameworks, and have a service-oriented mindset.

Qualifications

• Proven experience in client relationship management within IT services.
• Strong stakeholder management experience in complex programmes.
• Experience with public sector clients.

Responsibilities

• Act as the primary point of contact for stakeholders.
• Ensure service delivery aligns with commitments.
• Facilitate stakeholder communication and engagement.

Skills

Client relationship management

Stakeholder management

Service delivery frameworks (ITIL)

Oracle E-Business Suite

Strategic communication

Commercial awareness

Job description

K&K Talents is recruiting a Principal Consultant for a client in London, UK. The role requires proven experience in managing client relationships within IT services, focusing on facilitating communication and ensuring service delivery alignment.

Key responsibilities include acting as the primary contact for stakeholders, monitoring service health, and promoting continuous improvement initiatives. Applicants should possess experience in stakeholder management, service delivery frameworks, and have a service-oriented mindset.