Senior Client Relationship Manager

XPS Pensions Group; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading pension consultancy is seeking a Senior Client Relationship Manager in London. This role demands strong technical skills in pension administration, experience in handling client relationships, and ability to manage complex queries. Benefits include a competitive salary, discretionary bonus, healthcare plans, and more. Join a dynamic workplace committed to diversity and accessibility.

Benefits

Competitive salary

Annual discretionary bonus

25 days’ holiday

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Paid volunteer days

Qualifications

• Educated to a minimum of A Level or Degree or equivalent standard.
• Strong Maths and English GCSE or equivalent qualification.
• Experience in Defined Contributions (DC) and Defined Benefits (DB) schemes.

Responsibilities

• Manage client relationships at a senior level.
• Handle complex member queries and calculations.
• Lead in client meetings and business presentations.

Skills

Pension administration knowledge

Client relationship management

Interpersonal abilities

Project management

Confident communication

Education

A Level or Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Social network you want to login/join with:

Senior Client Relationship Manager, London

col-narrow-left

Client:

XPS Pensions Group

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

Job Views:

17

Posted:

12.08.2025

col-wide

Job Description:

The role

requires a combination of strong technical skills and the ability to manage client relationships at a senior level.

• You must demonstrate thorough knowledge of pension administration activities and the ability to apply this knowledge to any scheme.
• Previous CRM experience with both Defined Contributions (DC) and Defined Benefits (DB) schemes is preferred.
• Extensive knowledge of pensions legislation, including taxation, contracting out, and preservation, is required.
• Experience in handling complex member queries and calculations is essential.
• Previous experience in leading client meetings and presentations is needed.
• Excellent interpersonal skills to build strong relationships with colleagues and clients.
• Leadership, influencing, motivating skills, and a consultative approach to change management are valued.
• Meticulous attention to detail and persistence in issue resolution.
• Effective communicator in writing, face-to-face, and over the phone.
• Project management experience in pension administration is advantageous.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Qualifications

• Minimum education: A Level, Degree, or equivalent.
• At least three C grades or above at A Level or equivalent.
• Strong GCSEs in Maths and English or equivalent.
• APMI qualification or equivalent experience.

What We Offer:

Competitive salary, discretionary annual bonus, 25 days’ holiday with buy/sell options, pension matching, healthcare, life assurance, retailer discounts, flexible benefits, employee assistance, digital GP, volunteering days, and referral bonuses.

How to Apply:

Submit applications via the 'Apply Now' option or contact [emailprotected] for more info. Join XPS Group and be part of a dynamic and inclusive workplace.

Equal Opportunities Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, regardless of sex, race, disability, sexual orientation, religion, or belief. We are a Disability Confident employer, ensuring accessible and supportive work environments.

Eligibility:

Employment offers are conditional upon DBS checks, references, credit checks, and eligibility to work in the UK. Sponsorship is not provided.

Who Are We:

Learn more at: www.xpsgroup.com