Senior Client Relations Manager (9 month FTC)

TN United Kingdom; Salisbury; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Senior Client Relations Manager, der in einem dynamischen Umfeld außergewöhnlichen Kundenservice bietet. In dieser Rolle werden Sie für die Pflege von Beziehungen zu Beratern verantwortlich sein und sicherstellen, dass die Bedürfnisse der Kunden stets im Vordergrund stehen. Sie arbeiten eng mit verschiedenen Teams zusammen, um Lösungen zu finden und die Servicequalität zu verbessern. Diese Position bietet Ihnen die Möglichkeit zur beruflichen Weiterentwicklung in einem unterstützenden und flexiblen Arbeitsumfeld, das Vielfalt und Zusammenarbeit schätzt. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Nicht beitragsorientierte Altersvorsorge

Elternzeit

Gesundheitsinitiativen

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Kundenservice und Beziehungsmanagement.
• Kenntnisse über Finanzprodukte und Plattformoperationen.

Responsibilities

• Bereitstellung außergewöhnlicher Dienstleistungen für Berater und Kunden.
• Verwaltung von Kommunikation über verschiedene Kanäle.

Skills

Kundenservice

Beziehungsmanagement

Kommunikationsfähigkeiten

Risikobewusstsein

Finanzprodukte

Datenanalyse

Tools

Power BI

Job description

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Senior Client Relations Manager (9 month FTC), Salisbury

Location: Salisbury, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

2183b3290512

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

About the Role

We’re looking for an exceptional customer service professional to join us as a Senior Client Relations Manager. You will manage a portfolio of adviser firms, working closely with account managers and support teams to deliver outstanding service.

Your role is vital in building strong relationships with adviser firms, ensuring customer satisfaction, and representing Nucleus as a trusted partner. You will handle your portfolio, collaborate across teams, and ensure queries are resolved efficiently, always prioritizing the customer’s best interests.

This position offers a collaborative environment, opportunities for career development, and flexibility with hybrid working arrangements, considering individual circumstances.

Key Responsibilities:

• Deliver extraordinary service to advisers and clients, understanding their needs and platform capabilities.
• Manage communications via calls, email, and other channels, maintaining proper documentation.
• Partner with firms to enhance their customer experience, leading service calls and driving improvements.
• Handle escalations and non-standard requests without impacting service quality.
• Collaborate with colleagues to find optimal solutions under pressure.
• Maintain and improve processes and documentation standards.
• Proactively seek improvements and challenge the status quo.
• Plan and manage your workload, meet deadlines, and adhere to KPIs and SLAs.
• Demonstrate a positive attitude and adaptability to change.
• Uphold Nucleus values and focus on client impact.
• Take accountability for issues and see them through to resolution.
• Own your professional development and embrace growth opportunities.

Ideal Candidate:

• Deep knowledge of financial products, legislation, and documentation requirements.
• Understanding of platform operations, wrappers, and propositions.
• Ability to prioritize in a fast-paced environment.
• Strong communication skills and a collaborative approach.
• Risk awareness, including AML, data protection, and security policies.
• Knowledge of regulatory and company policies.
• Understanding of data outputs like cubes and Power BI.
• Good judgment, especially regarding jurisdictional and process limitations.
• Familiarity with control frameworks impacting daily activities.

About You:

You are highly organized, capable of managing multiple tasks, and excel at connecting the dots. You thrive in team environments, inspire others, and communicate passionately. You value diversity of thought and are committed to continuous learning and development.

Preferred qualities include relationship management skills, excellent communication, attention to detail, organization, problem-solving, independence, and professionalism.

About Us:

We are Nucleus Financial Platforms, dedicated to making retirement more rewarding. We prioritize our people and foster a culture of collaboration, innovation, and social responsibility. We aim to create a diverse, inclusive environment where everyone can make a difference and enjoy their work.

Inclusion and Diversity:

We are committed to embedding inclusion and diversity into our culture, recognizing their importance for innovation, fairness, and industry relevance. We offer benefits like a non-contributory pension, bonus, parental leave, health initiatives, and flexible working.

Interested? Contact our People team to learn more about this role and our organization.