Senior Client Partner - Media, Advertising and Education

Endava; Greater London; Híbrido; GBP 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Career coaching

Hybrid work and flexible hours

Global internal wellbeing programme

Descripción de la vacante

Endava is seeking a Senior Client Partner to drive strategic growth and manage key client relationships in the Media, Advertising, and Education domains.

This leadership role involves account management, P&L accountability, and ensuring the long-term success and profitability of client engagements. Ideal candidates will have substantial experience in client management and a strong background in technology consulting.

The position offers a competitive salary, performance bonuses, and opportunities for professional development and work-life balance.

Formación

• Experience in IT services and/or technology consulting.
• Significant professional experience in client management.
• Proven track record of delivering 20%+ revenue growth.

Responsabilidades

• Drive business growth by implementing strategic plans.
• Develop and execute strategies to achieve revenue growth.
• Manage and grow key client relationships.

Conocimientos

Client management

P&L accountability

Strategic planning

Negotiation skills

Relationship management

Descripción del empleo

Senior Client Partner – Media, Advertising & Education

Full‑time

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world‑class engineering, industry expertise and a people‑centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real‑world impact – be part of a global shift by doing work that matters.

We are looking for a senior Client Partner to be the single point of day‑to‑day contact for strategic clients across the Media, Advertising and Education domains, providing account & commercial management, delivery oversight and P&L accountability for our relevant client engagements across EMEA.

In this leadership role, you will motivate and guide teams towards success, ensuring the long‑term health of client accounts and taking accountability for the overall success, growth and profitability of engagements. As a Media, Advertising and Education domain SME, you will bring deep industry experience and a genuine passion for technology, combining commercial acumen with a strong understanding of how media owners, advertising agencies, brands, publishers, education providers and EdTech organisations are transforming their businesses.

This role would be ideal for someone who has previously gained hands‑on experience as a Client Partner, Account Director, Delivery Director, Business Development Director, Programme Director or similar, and is looking to join a global.

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

The Client Partner role at Endava is a senior leader within the Commercial organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations and deliverables. This role is responsible for managing and growing key client relationships, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

Responsibilities

• Drive business growth by implementing strategic plans that foster long‑term client relationships and revenue expansion.
• Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
• Provide deep Media, Advertising and Education SME knowledge, translating industry trends and client priorities into relevant technology and delivery solutions.

Pipeline and Strategy Management

• Actively manage and develop a pipeline within accounts, aligned to a go‑to‑market strategy in collaboration with a Business Development Manager (BDM).
• Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.

Client Engagement

• Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
• Proactively leverage professional networks to generate new opportunities with existing clients.
• Build personal brand and relationships with senior stakeholders (C‑level across business, tech, sales, marketing) within the client portfolio.
• Spend significant time face‑to‑face with clients, ensuring strong engagement and understanding of their needs.
• Accountable for revenue and profit forecasts and delivery.
• Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
• For mature accounts, iteratively explore replacement pipelines to mitigate ramp‑downs.
• Ensure accurate financial forecasts, projections, and adjustments.
• Manage and mitigate risks effectively, including succession planning.
• Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).

Strategic Planning and Execution

• Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
• Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
• Focus on building industry expertise and credentials to enhance client engagement and service delivery.

Operational Excellence

• Ensure compliance with governance, business rules and regulatory standards.
• Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
• Foster a culture of high performance and continuous improvement within the team.

Qualifications

• Experience in IT services and/or technology consulting.
• Vast network within Media and technology.
• Significant professional experience in client management or a similar role; proven track record of delivering 20%+ revenue growth across a client portfolio.
• Extensive experience in developing and executing client strategies that drive business growth.
• Proven success in managing account P&L and achieving financial targets.
• Experience in client engagement and building senior‑level client relationships.
• Proven ability to collaborate and influence across various levels of an organisation.
• Experience in strategic initiatives, transformation projects or large‑scale integrations is a plus.
• Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
• Acknowledged by clients as the primary trusted advisor and contractual authority.
• Deep expertise in client relationship management and strategic planning.
• Exceptional leadership, negotiation and relationship management abilities.
• Strong business acumen and ability to identify and capitalize on growth opportunities.
• Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (up to SVP and C‑level).
• Proven ability to manage multiple priorities and work independently in a fast‑paced environment.
• Advanced problem‑solving and decision‑making capabilities under pressure.
• In‑depth understanding of industry trends, market dynamics and financial analysis.
• Commitment to continuous personal development and staying current with industry trends.
• Demonstrated ability to influence change and drive organisational transformation.
• Strong accountability for achieving results and maintaining high performance standards.
• Proficiency in financial management, including P&L management, forecasting and risk management.
• Experience in driving continuous improvement and innovation in client solutions and service delivery.

Benefits

• Finance: Competitive salary package, share plan, company performance bonuses, value‑based recognition awards, referral bonus.
• Career Development: Career coaching, global career opportunities, non‑linear career paths, internal development programmes for management and technical leadership.
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platform subscriptions, pass‑it‑on sessions, workshops, conferences.
• Work‑Life Balance: Hybrid work and flexible working hours, employee assistance programme.
• Health: Global internal wellbeing programme, access to wellbeing apps.
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications and potential. If you need adjustments or support during the recruitment process, please let us know.