Senior Client Partner

Open Partners; Manchester; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

Open Partners, based in the United Kingdom, is seeking a Senior Client Partner to lead strategic, consultancy-level portfolios with full ownership of commercial performance and client satisfaction. This role is a hybrid position based in Manchester, requiring entrepreneurial leadership and a track record of scaling complex client engagements.

You will drive operating-model decisions, mentor teams, and spearhead AI/automation initiatives across Media, Creative, and Data to redefine client

Qualifications

• Senior leadership experience in a client-facing consultancy, digital transformation, or strategic marketing role.
• Experience managing complex client portfolios with forecasting, budgeting, and margin oversight.
• Ability to command multi-stakeholder environments and build trust with C-suite clients.
• Strong narrative and analytical communication skills.
• Experience in deeply integrated environments (Media + Data + Creative).

Responsibilities

• Set strategic agenda for your portfolio, shaping unified Media, Creative, and Data narratives.
• Take ownership of revenue, margins, forecasting, and multi-year contracts.
• Manage senior relationships with C-suite, Board, and Directors to deepen partnerships.
• Lead problem solving for marketing and organizational challenges using AI, automation, and agent-based systems.
• Partner with Client Delivery Centre of Excellence to ensure integrated excellence across planning, execution, and reporting.

Skills

Senior leadership

Portfolio growth

C-suite influence

Analytical storytelling

Cross-functional work

Job description

Location: Hybrid

Contract Basis: Permanent

Hours: Full time

About Open Partners

At Open Partners, we are the heartbeat of next-generation marketing. We blend Media, Creative, and Data into cohesive, growth-oriented roadmaps. We don’t just adapt to the industry; we define what the "Agency of Next" means by embedding AI, automation, and advanced data strategies into everything we do.

Our culture is driven by three core values:

• Smarter – Aim high, train hard, embrace next.

• Faster – Learn fast, adapt fast, act fast.

• Better – Think, say, and do what’s best.

The Opportunity

Our pipeline is buzzing. With several major pitches underway and significant growth on the horizon, we are proactively looking for exceptional Senior Client Partners to join our speculative talent pool.

This isn't about filling a gap on a static account. This is a strategic, consultancy-level leadership hire designed for a high-performing leader who wants to be ready to step into a thriving portfolio as our business expands. If you are an entrepreneurial leader who loves the thrill of scale, strategic transformation, and defining the future of agency models, we want to talk to you now.

The Role Purpose

As a Senior Client Partner, you will act as a consultancy-level business leader, treating your eventual portfolio like it is your own enterprise. You will hold total ownership over commercial performance, client satisfaction, and strategic direction.

Beyond managing top-tier client relationships, you will be an agency-wide leader—shaping our operating model, piloting future-defining AI/automation initiatives, and mentoring the next generation of industry talent.

Key Responsibilities

Integrated Strategic Leadership: Set the strategic agenda for your portfolio (Effectiveness Roadmaps, annual plans, and senior workshops). Shape unified Media, Creative, and Data narratives that drive real business transformation.

Commercial Acumen & Portfolio Growth: Take full accountability for revenue, margins, forecasting, and multi-year contract negotiations. Target 100% budgeted revenue and drive 20%+ organic growth year-on-year.

Relationship & Influence Mastery: Own senior C-suite, Board, and Director-level relationships, acting as a trusted advisor who spends meaningful physical time with clients to deepen partnership trust.

Consultative Problem Solving: Lead structured, hypothesis-led problem solving for complex marketing and organizational challenges. Guide both internal teams and clients on how to leverage AI, automation, and agent-based systems.

Cross-Functional Fluency: Partner with our Client Delivery Centre of Excellence to ensure integrated excellence across planning, execution, and reporting.

What We Are Looking For

Required Skills & Experience:

Senior Leadership Experience: A proven track record in a senior client-facing consultancy, digital transformation, or strategic marketing role.

Portfolio & Commercial Mastery: Demonstrated experience managing complex client portfolios, including full ownership of forecasting, budgeting, and margin management.

C-Suite Influence: Exceptional ability to command a room, guide multi‑stakeholder environments, and build deep trust with C‑suite clients.

Analytical Narrative Building: High emotional intelligence paired with advanced strategic and analytical communication skills.

Background working in deeply integrated environments (Media + Data + Creative).

Desirable (But Not Essential):

• Experience leading large-scale marketing transformations or organisational changes.

• Experience in public speaking, panel panels, or publishing industry thought leadership.

What Success Looks Like

Client Satisfaction: Maintaining a world-class NPS score of >9.

Commercial Excellence: Achieving 100% budgeted revenue and ≥95% forecasting accuracy.

Team Growth: Developing high-performing team members and preparing future agency leaders.

Agency Innovation: Contributing to at least two business-wide initiatives per year (e.g., our proprietary AI/operating model).