Senior Client Partner

YLD; Greater London; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Company Private Health care

Enhanced fully paid maternity and pate

25 days annual holiday (excluding Pub

£2000 annual allowance for Training/Co

£300 annual allowance for additional h

Mental Health support through access t

Meditation/Sleep support through Head

AI support: Claude licence for writing

Bonus (depending on Company performan

Company laptop

Job summary

YLD is seeking a Client Partner to lead client engagements and partner with our consultants to deliver high-impact, meaningful outcomes. You will build trusted advisor relationships with senior stakeholders, manage multi-functional teams, and contribute to commercial plans.

You will report to the Head of Client Services and guide teams delivering complex software and digital projects across clients. The role emphasizes proactive leadership, profitability oversight, and strategic client

Qualifications

• Proven track record in client-facing delivery leadership within software or digital consultancy.
• Strong ability to build trust with senior stakeholders and drive engagements.
• Experience navigating multi-supplier environments and complex client programs.

Responsibilities

• Oversee client engagements across their lifecycle from early commitments to delivery.
• Build long-term partnerships and trust with key stakeholders.
• Conduct regular account assessments and act as escalation point when needed.
• Own profitability and performance across engagements, including billing processes.
• Drive client transformation initiatives and identify new growth opportunities.
• Coordinate staffing with People & Operations and onboard new team members.

Skills

Client relationships

Stakeholder mgmt

Software delivery

Delivery leadership

Consulting

Multi-supplier env

Job description

Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, Porto.

About the role:

YLD has grown over the last 18 months and it has a challenging set of targets to continue that growth. To support an ambitious strategy, we’re looking for a Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans.

It will be your role to partner with our clients and work with our consultants to ensure that our engagements are impactful, meaningful and successful. You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor.

Working in partnership with our senior leadership team and reporting to our Head of Client Services, you’ll provide passionate, committed leadership and direction to the business. You’ll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed.

Your day-to-day responsibilities will look like this:

• Running our clients engagements throughout their entire lifecycle. This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with consultant teams to ensure that we are fulfilling the client's expectations of us;
• Working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client;
• Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed;
• Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients;
• Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement;
• Working with our internal People & Operations team to manage staffing for the engagement, which will also include interviewing and onboarding new team members;
• Working quickly, effectively and collaboratively when dealing with any people matters which may affect the success of a client engagement.

You’ll have the following skills and experience:

• Proven success of having worked in a similar role, preferably within a software development consultancy;
• Strong consulting and stakeholder management experience;
• A wide knowledge of all aspects of large-scale software delivery in complex environments. Ideally, you’ll have a background of working hands-on within a delivery team;
• Experience working in complex organisations and multi-supplier environments is an advantage;
• Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. You’ll quickly be able to build a professional rapport with both clients and the YLD team, and build this into long-lasting relationships built on trust;
• A pragmatic and strategic approach to engagement management;
• Excellent communication skills; from communicating with executive level stakeholders to writing and contributing to marketing collateral, you’ll be aware of when it’s appropriate to adapt your communication to suit the situation;
• An awareness of when to escal... (content truncated for brevity)
• Strong financial skills and commercial awareness.

You’ll be:

• Self-motivated, proactive and always looking for ways to improve and develop yourself;
• Detail oriented;
• Pragmatic, using problem-solving skills to balance innovation with practical choices to solve client and business needs;
• Used to working in a team-oriented, collaborative environment;
• Analytical and problem-solving;
• A believer in diversity and fairness.

As well as the chance to work with a forward-thinking, ethical, and fun group of people, you’ll also get:

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual allowance for Training/Conferences
• £300 annual allowance for additional hardware
• Mental Health support through access to Oli app
• Meditation/Sleep support through access to a Headspace or Calm app subscription
• AI support: your own Claude licence to help with writing, research, coding and everyday tasks
• Bonus (depending on Company performance and results)
• Company laptop

Our typical Recruitment Process looks like this:

• 1st Interview with someone from the Talent team (30/45 mins)
• 2nd Interview with one of our Head of Client Services & Senior Client Partner
• 3rd Panel Interview with our Head of Client Services & CCO

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We're an equal-opportunity employer and value diversity of all kinds. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. We also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.