Senior Client Manager - DC Solutions

Aon Corporation; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global service provider in London seeks an experienced Senior Client Manager to deliver tailored support and care for clients in its dynamic DC Solutions Team. This role offers a unique opportunity to shape client relationships while collaborating with various stakeholders. Ideal candidates will have strong communication skills, leadership capabilities, and a resilience to drive excellent customer service. A competitive benefits package is included, fostering an inclusive and balanced work environment.

Benefits

Flexible working solutions

Global Wellbeing Days

Comprehensive benefits package

Qualifications

• Experience managing client relationships.
• Ability to work under pressure and meet tight deadlines.
• Understanding of employer challenges beyond DC solutions.

Responsibilities

• Provide tailored care and support to clients.
• Manage new business acquisition presentations.
• Lead and support the Client Management Team.

Skills

Communication and presentation skills

Leadership skills

Customer service passion

Strong organizational skills

Resilience

Job description

Overview

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Senior Client Manager DC Solutions Team

Are you passionate about providing an outstanding experience for clients? Do you enjoy being part of a fast paced, dynamic team accountable for growing and developing our client relationships across our solution lines and the wider Aon business? If you want to make a real impact and develop deep, trusted partnerships with our new and existing clients then read on!

The Client Manager role in the DC Solutions team will allow you to really make a difference to an area of the business which is growing rapidly.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The focus of the role is to provide our clients with outstanding, tailored care and support, therefore no day ever looks quite the same! As a Senior Client Manager in DC Solutions, your role will have several aspects. You will be central to new business acquisition by presenting to prospects and third-party evaluators around how we build deep relationships with our clients and how we provide best in class client care, administration services and member communication support. You will be responsible for the client relationship right from the outset and provide oversight to ensure the plan is set up correctly and efficiently. You will also manage a portfolio of clients which will grow as the team acquires new schemes over the coming months and years. Alongside, you will support the Head of Workplace to lead the current Client Management Team, helping your colleagues to develop their skills.

Your day-to-day focus will include:

• Preparing messaging and supporting key client pitch presentations to articulate the value of the Client Manager role.
• Assisting the Head of Workplace to provide leadership and support to the Client Management Team
• Ensuring that your own clients always have an outstanding experience with Aon
• To ensure that Aon coordinate all resources, including our sub-contracted record keeper, Aegon
• To provide oversight to ensure the plan is set up correctly and efficiently (note this is from a relationship and "innovative solution" perspective, rather than full administrative perspective)
• To ensure key outputs are delivered, by leading on areas around communications and legal agreements with stakeholders.
• To form a strong and enduring client relationship - building a strong bond and long-term client trust through innovative support and a commitment to excellence
• To look for opportunities to grow the scheme through effective member support and engagement,
• Attend Trustee meetings and comment on reporting (where requested)
• Attend governance sessions, prepare and present client information and insights, and propose ways to develop and grow the scheme (to enhance value for the employer)
• Engage with employees through member presentations and communication campaigns
• Build relationships with key stakeholders within the client to ensure we fully understand their business needs and provide appropriate support
• Input into proposition requirements, development & feedback sessions

How this opportunity is different

This role presents a fantastic opportunity to join a growing team as we make a huge impact on the DC market at a time when employers and trustees are reviewing their pension provision and moving to Master Trust, GPP and Bundled solutions.

This is a hugely rewarding and varied role. You will be collaborating with a wide range of clients at all levels and making a difference to the growth of the solution line by being involved in the development of the client relationship right from the outset. You will have the support from your team and the wider Aon business along with our partner Aegon to deliver excellent client care at every step of the journey.

Skills and experience that will lead to success

Key Skills

• Communication and presentation skills
• Leadership skills
• Ability to understand client requirements and to think laterally to satisfy client needs
• A passion to deliver outstanding customer service
• Resilience, ability to work in a collegiate and supportive fashion within a small and dynamic team
• Ability to work under pressure, often to quite tight client deadlines
• Ability to manage detail as well as seeing the "big picture" for clients.
• Strong organisational skills.
• Understanding of employer challenges - wider than just DC
• Ability to see opportunities for additional business to support Aon United

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]