Senior Client Manager - Corporate & Commercial

TN United Kingdom; South Kesteven; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Account Handler (Underwriter) to join their Commercial Schemes division. This full-time role focuses on rural and farming clients, ideal for someone with experience in High Net Worth or Commercial insurance. The company prides itself on a unique culture that values employee ownership and collaboration, making it a fantastic place for career growth. With a commitment to client success and a supportive work environment, this position offers a chance to make a real impact in the insurance landscape while enjoying a balanced work/life dynamic.

Qualifications

• 2+ years’ experience as an underwriter or account handler with HNW or commercial products.
• Experience with Delegated Authority or Rural Clients preferred.

Responsibilities

• Achieving client retention through excellent service.
• Collaborating with Account Executives on renewal strategies.
• Conducting market exercises for competitive terms.

Skills

Client Service

Negotiation Skills

Attention to Detail

Communication Skills

Deadline Management

Education

5 GCSEs including Maths and English

Tools

Acturis

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Scotland, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ba0ff42754e1

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for many reasons, but they stay for the same: our culture. That’s what sets us apart, and why we nurture and retain top talent. Whether your priorities are work/life balance, career growth, sustainability, or volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial insurance isn’t just what we do – it’s who we are. We support our clients through complex commercial risk landscapes, understanding diverse business needs from large corporates to startups, crafting bespoke solutions to navigate uncertainty and foster growth. Our expertise in commercial insurance helps us protect assets and support client success. We celebrate when our clients prosper and support them through challenges.

We are seeking a Senior Account Handler (Underwriter) in our Commercial Schemes division to support our Rural Team. This role focuses on rural/farming clients and is ideal for someone experienced with High Net Worth or Commercial insurance, Delegated Authorities, or Rural clients. Knowledge of Acturis is a plus.

This is a full-time, permanent role based in our Bedford office, with an expectation of being onsite about 2 days a week and occasional client visits.

Responsibilities include:

• Achieving client retention through excellent service
• Collaborating with Account Executives on renewal strategies
• Conducting market exercises for competitive terms
• Presenting renewal offers to clients
• Issuing renewal documentation
• Processing adjustments and collecting premiums
• Producing reports and summaries
• Ensuring premiums are collected before coverage begins
• Recording information accurately on Acturis and managing diaries

Success factors:

• At least 2 years’ experience as an underwriter or account handler with HNW or commercial products
• Experience with Delegated Authority or Rural Clients preferred
• Knowledge of Acturis advantageous
• Attention to detail and efficiency
• Strong prioritization and deadline management
• Excellent negotiation, communication, and client service skills

Qualifications:

• 5 GCSEs including Maths and English at grade C or above (or equivalent)

Our Culture: People First

Since 1994, we’ve grown from local experts in London to a global presence with 15,000 colleagues across over 100 territories. We are committed to our core values: employee ownership, integrity, expertise, independence, and trust. Our culture fosters collaboration, innovation, and empowerment, making us a leading independent insurance broker in the world.

Diversity & Inclusion

We value our people and treat everyone with fairness and respect, regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances.