Senior Client Manager (12 Month Mat Cover Ftc) - Ldn

Bulletproof; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

24 days holiday

Christmas shutdown

Fridays off

Job summary

Bulletproof in London is seeking a Senior Client Manager to oversee day-to-day client work and lead strong relationships with global brands. This 12-month maternity leave contract sits within the client services team, requiring a proactive, client-focused senior professional with a track record in fast-paced agency environments.

You will coordinate meetings, drive presentations, manage timelines and budgets, and proactively identify opportunities to grow client conversations across multiple

Qualifications

• Strong interpersonal skills to build trusted relationships with clients and team members.
• Excellent presentation and communication skills, both written and verbal.

Responsibilities

• Organising and attending client meetings; leading presentations with precision and confidence.
• Act as the key agency lead across multiple brands, building trusted partnerships with clients.
• Oversee distribution of agendas, reports, timelines and client-facing documents.
• Present and discuss briefs, feedback, proposals and financials with client teams.
• Identify opportunities to unlock new conversations with clients.
• Manage delivery of design projects and ensure timelines and budgets are met.
• Lead day-to-day project deliverables from briefing to artwork process; escalate as needed.
• Develop and manage project timelines and detailed proposals.
• Oversee weekly billing, forecasting and client purchase orders.
• Contribute to briefs, audits, presentations and pitches.

Job description

Ready to make your mark?

We're on the hunt for a seriously talented Senior Client Manager to join our London studio for a 12 month mat leave contract.

• Have you cut your teeth at the world’s best agencies?
• Got exceptional FMCG experience working with the global heavyweights?
• Ready to take things up a notch?

If this sounds like your next move, let’s talk.

ABOUT US

• 400+ strong global brand agency
• 100% independent
• 28 years young
• 8 studios around the world

Offering unrivalled creativity at global scale, Bulletproof is the world’s largest independent brand agency. Across eight studios, 400 liked-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum.

As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best.

WE BELIEVE GREAT IDEAS CHANGE THE WORLD

We believe in the power of creativity to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE

We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy.

WE BELIEVE NAÏVEity breeds brilliance

We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions.

ABOUT YOU

As a Senior Client Manager, you will work as part of the client services team and be responsible for the successful day-to-day running of projects while building strong relationships with clients and team members alike.

ABOUT THE ROLE

Your main duties and responsibilities will include:

• Organising and attending client meetings; creating and leading presentations with precision and confidence
• Being the key agency lead across a number of levels and brands, building trusted and collaborative partnerships with clients
• Overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
• Confidently presenting and discussing briefs, feedback, proposals and financials with a client team
• Using your understanding of the clients and industry to identify opportunities to proactively unlock new conversations
• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard to meet client timelines and budgets
• Leading and overseeing the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues
• Developing and managing project timelines and detailed proposals
• Taking responsibility for the weekly management of billings, forecasting and client purchase orders broaden your understanding of the client service discipline required
• Strategically contributing to brief content, audits, presentations and pitches

Requirements

WHAT YOU SHOULD HAVE

If you tick all of the boxes below, we could be a perfect match!

• A keen, can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Ability to forge strong relationships through excellent interpersonal skills
• Resourceful and capable in identifying, leveraging and building opportunities and client relationships
• Exceptional attention to detail and communication skills, both written and verbal
• Well informed and reliable; able to foresee potential problems and propose solutions
• Possess big picture thinking yet also understands the importance of attention to detail and the smooth running of projects
• Ability to remain positive and calm under pressure in our fast-paced working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• A clear understanding of the design industry, with a willingness to continue learning

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo.

Benefits

• Competitive benefits package including 24 days holiday, plus Christmas shut down and all the last Fridays of the month off.