Senior Client Manager

Landor; City Of London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Landor in London is seeking a Senior Client Manager to steward key brand client relationships and drive growth. You will liaison with clients to understand business needs and translate them into strategic programs across creative, governance and measurement disciplines.

In this hybrid role, you will collaborate with internal teams and senior stakeholders, ensuring high-quality delivery on time and on budget while nurturing long-term partnerships.

Qualifications

• Proven ability to manage multiple client accounts
• Strong communication and presentation skills
• Experience in brand consultancy or advertising environment preferred

Responsabilités

• Manage a portfolio of client accounts, building a deep understanding of each client's business, challenges and opportunities.
• Act as a trusted partner to clients, communicating Landor's capabilities and identifying opportunities to grow existing relationships and support new business pursuits.
• Develop clear project proposals, scopes of work and presentations aligned with client needs.
• Collaborate with teams across Landor to deliver high-quality work on time, on budget and on scope, addressing work that is off brief or requires refinement.
• Lead regular client status calls, manage reporting and communicate findings clearly across written, verbal and presentation formats.
• Ensure all client-facing correspondence, materials, proposals and presentations reflect Landor's brand.
• Partner with resource management and Directors to ensure projects are appropriately resourced and aligned with scope and budget.
• Work with Client Leaders to resolve pricing, payment and scope-management challenges.
• Partner with Finance to manage reporting, invoicing, debt collection, timesheets, budgets, forecasts and revenue.
• Maintain accurate archives of key client deliverables, credentials and case studies.

Connaissances

Client management

Relationship building

Stakeholder management

Project management

Budgeting

Negotiation

Formation

Bachelor's degree in Marketing/Business/Advertising

Outils

CRM systems

Description du poste

Manage a portfolio of client accounts, building a deep understanding of each client's business, challenges and opportunities.

Act as a trusted partner to clients, clearly communicating Landor's capabilities and identifying opportunities to grow existing relationships and support new business pursuits.

Develop clear, compelling project proposals, scopes of work and presentations aligned with client needs.

Collaborate with teams across Landor to deliver high-quality work on time, on budget and on scope, constructively addressing any work that is off brief or requires refinement.

Lead regular client status calls, manage reporting and communicate findings and recommendations clearly across written, verbal and presentation formats.

Ensure all client-facing correspondence, materials, proposals and presentations are accurate, relevant, high quality and reflective of Landor's brand.

Partner with resource management and Business or Client Directors to ensure projects are appropriately resourced and aligned with scope and budget.

Work with Client Leaders to resolve pricing, payment and scope-management challenges.

Partner with Finance to manage reporting, invoicing, debt collection, timesheets, budgets, forecasts and revenue.

Maintain accurate archives of key client deliverables, credentials and case studies.

Experience in a similar role within a brand consultancy, advertising agency , business consultancy or similar

Comfortable managing stakeholders at varying levels up to brand manager level

Excellent project management and relationship building skills, but respectful of and comfortable with ambiguity and changing priorities

Strategic thinker - confident when inputting into strategic creative work, through the lens of the client's brief, enabling them to input and recommend clear next steps and actions

Appetite for understanding the Landor offer, for new information, new business and new ideas

Financially savvy - can articulate and understand financial goals for the business and for team members

Capable of motivating and encouraging junior team members

Landor is looking for a Senior Client Manager to join our London studio. Could this be you?

We are Landor, part of WPP

World-leading brand experts,

underpinned by the most expansive strategic & creative capabilities in our category.

We make brands more valuable and less vulnerable.

We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes.

Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).

About WPP

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

What you'll do

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.