Senior Client Insight Manager CSM

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Senior Client Insight Manager CSM, London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

45796887bbf9

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description

At GfK - An NIQ company, our Market Intelligence Customer Success Managers help our clients to achieve their goals by utilizing GfK’s point of sale and consumer tracking insights along with predictive analytic tools. Our CSM teams have or build extensive industry knowledge to understand and meet the particular needs of our clients. You will, in this role, report to the CSM team lead for Home & Living UK.

Responsibilities:

• Develop fact-based answers to complex key business questions
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our clients
• Coordinate client services cross countries and categories (whenever relevant)
• Onboard clients on gfknewron platform
• Drive adoption ( activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
• Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to Operations and other teams on non-platform issues to drive better client experience
• Help improve renewal rate by demonstrating clear business outcome and value
• Identify leads for cross sell and upsell opportunities with the client
• Collaborate with account management at the pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Coordinate internal client services nationally (for all) and internationally (optional)
• Run final quality checks for the GfK seal of quality (wherever relevant)
• Validate / conduct QC to guarantee GfK seal of quality (wherever relevant)

Requirements:

• Demonstratable interest in Home Improvement and/or automotive categories and markets
• A strong business understanding in durable consumer goods markets and related Retail
• Ideally 3 years of experience in consulting, market research, product management of durables or equivalent business units
• Very strong presentation and communication skills - a client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• Co-ordination and decision making of how to achieve client outcomes and organisation goals
• Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
• Passion, dedication, and commitment
• Creativity and the ability to address real-world business problems analytically
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer you an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take centre stage in the digital revolution? We are excited to get to know you!

Additional Information

• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: