Senior Client Experience Executive - Weybridge

Artemis Recruitment Consultants Ltd; Weybridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in financial services is seeking a Senior Client Experience Executive in Weybridge. The successful candidate will ensure excellent client service and maintain important client relationships. This hybrid role offers competitive pay and additional benefits, including holidays and pension contributions.

Benefits

25 days holiday (increasing to 30)

Matched contributory Group Personal Pension up to 7.5%

Life assurance up to 4 x salary

Interest-free season tickets loans

Eye care and childcare vouchers

Qualifications

• Experience in financial services or employee benefits is essential.
• Proven experience in delivering client experience within Employee Benefits or Pensions.
• Knowledge of group personal pensions and salary sacrifice is desirable.

Responsibilities

• Ensure smooth operation of the portfolio daily.
• Develop and maintain professional relationships with clients and insurers.
• Co-ordinate claims and medical underwriting processing.

Skills

Client Relationship Management

Attention to Detail

Problem Solving

Multi-tasking

Job description

Type of Position: Senior Client Experience Executive - Weybridge
Pay: £30k - £40k
Reference: Weybridge2

Senior Client Experience Executive - Weybridge

Our client is looking for a Client Experience Executive to join their team. You will play a vital role in delivering the exceptional service their clients expect. This position will be hybrid working, with our clients main office situated in Weybridge.

Key Responsibilities

• Ensure the smooth running of assigned portfolio on a day to day basis
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels.
• Co-ordinate administration of schemes including renewal accounts, membership data, market reviews, claims and medical underwriting processing.
• Maintain client records and data in line with Secondsight systems and protocols.

Candidate Specification

• Financial services or employee benefits experience is essential.
• Previous experience of delivering an exceptional client experience within an Employee Benefits or Pensions administration role.
• Knowledge of group personal pension schemes and salary sacrifice is desirable.
• Knowledge of pension, group risk and healthcare schemes.
• Exceptional attention to detail
• Broad understanding of Financial Services, including Employee Benefits and Individual advice.
• Able to communicate effectively with multiple teams, to ensure good client outcomes & efficiencies.
• Problem solving and multi-tasking skills and the ability to work under pressure.

25 days holiday (increasing by an additional day per annum up to 30 days)
Matched contributory Group Personal Pension of up to 7.5%;
Life assurance of up to 4 x your salary;
Interest free season tickets loans, eye care and childcare vouchers.

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