Senior Client Delivery Lead - Enterprise Cloud (EMEA North)

SAP; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global software provider is seeking a Client Delivery Manager to oversee client engagements for their Enterprise Cloud Services. The ideal candidate will manage the entire engagement, ensuring customer satisfaction while leading various projects and initiatives. With 5-7 years of experience in service delivery management and a strong understanding of SAP systems, this role offers an opportunity to work in a dynamic, hybrid environment focused on collaboration and learning. Remote team members are encouraged to apply.

Benefits

Flexible work environment

Learning and development opportunities

Diversity and inclusion initiatives

Qualifications

• Fluency in English is mandatory.
• 5-7 years of experience in managing client engagements.
• Experience in consulting or pre-sales settings.

Responsibilities

• Own and grow the client engagement for SAP Enterprise Cloud Services.
• Accountable for the entire SAP ECS engagement.
• Conduct regular service review meetings with clients.

Skills

Service Delivery Management

Customer Orientation

Project Management

SAP Basis Knowledge

Technical Infrastructure Understanding

Relationship Management

IT Trends Knowledge

Education

SAP Basis, IT Service Management, or Cloud Certifications

Tools

Microsoft Project

Scrum

Waterfall

Job description

A leading global software provider is seeking a Client Delivery Manager to oversee client engagements for their Enterprise Cloud Services. The ideal candidate will manage the entire engagement, ensuring customer satisfaction while leading various projects and initiatives. With 5-7 years of experience in service delivery management and a strong understanding of SAP systems, this role offers an opportunity to work in a dynamic, hybrid environment focused on collaboration and learning. Remote team members are encouraged to apply.