Senior Client Advisor, Selfridges Exchange

Christian Louboutin; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Christian Louboutin is seeking a Senior Client Advisor in the UK to deliver exceptional luxury service, drive clienteling and loyalty, and represent the brand with authenticity. You will guide clients through product knowledge, care, and craftsmanship while upholding store standards and contributing to team success.

The role emphasizes achieving key targets, maintaining a polished image, and leveraging CRM tools to build lasting client relationships within a premium retail environment.

Qualifications

• Experience delivering luxury client service.
• Knowledge of in-store CRM systems.
• Strong communication and presentation skills.
• Ability to build lasting client relationships.

Responsibilities

• Uphold standards of retail excellence and service.
• Achieve store KPIs and personal targets.
• Provide engaging client experiences and drive clienteling.
• Convey luxury brand image through service, attitude and grooming.
• Be an expert on product information, materials and care.
• Build and maintain client relationships and loyalty.
• Drive CRM in store using available tools.
• Support daily operations and back-office tasks.
• Represent the brand appropriately, including on social media.
• Adhere to company policies and contribute to a positive team culture.

Skills

Clienteling

Customer service

Communication

Teamwork

Product knowledge

CRM in-store

Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

As a Senior Client Advisor at Christian Louboutin, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of Christian, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the Christian Louboutin brand.

Key Responsibilities

• Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
• Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
• Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the Christian Louboutin Sales Ceremony.
• Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
• Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
• Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
• Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
• Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
• Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store.
• Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
• Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
• Integrate the Company values into your daily role, fostering a culture of diversity, autonomy and creativity.
• Demonstrate exceptional product and brand knowledge.
• Proven track record of consistently meeting and exceeding KPIs, with an established client base.
• Be a role model to Client Advisors, supporting in the onboarding and mentoring new starters.
• Provide a unique and elevated experience for clients, focusing on long-term relationship building and mastering our storytelling.

Skills & Attributes

• Motivated and committed with a ‘can do’ attitude
• Excellent attention to detail
• Solid understanding of Microsoft Outlook, Excel and clienteling tools
• Exceptional communication (oral and written) and strong interpersonal skills
• Adherence to grooming guidelines, being smart with a sense of individual style
• Adaptable and flexible

As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.

Our Business:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

Our Values:

We are down to earth – we stand with authenticity, integrity and respect.

We have passion – we drive the business with agility and care and we are committed to excellence.

We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun.

We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us…

Diversity, Equity, and Inclusion:

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

*Please note:

By submitting your CV and/or LinkedIn Easy Apply profile information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.

Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on our how we collect, use and store your information, please refer to our Privacy Notice: http://eu.christianlouboutin.com/uk_en/policy