Senior Client Advisor, Old Bond Street

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior Client Advisor to enhance client relationships and drive sales in a luxury retail environment. This exciting role involves engaging with high-net-worth clients, providing an exceptional in-store experience, and embodying the brand's values of excellence and curiosity. You will work in a dual retail setting, focusing on building long-term relationships and creating unique hospitality experiences. If you are passionate about luxury and have a proven track record in client development, this opportunity is perfect for you.

Benefits

Flexible working hours

Health & wellness programs

Generous holidays

Company restaurant

Training & learning programs

Qualifications

• Proven track record in luxury retail sales and client development.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage a high-value client portfolio and provide exceptional service.
• Achieve and exceed sales targets through effective client engagement.

Skills

Interpersonal Skills

Negotiation Skills

Communication Skills

Client Development

Networking

Education

5+ years in luxury retail sales

Experience in Bond Street / Mayfair environments

Tools

MS Office

SAP

CRM Systems

Job description

Below is a refined version of the job description, focusing on clarity, structure, and removing irrelevant or redundant content while preserving all essential information.

Senior Client Advisor, Old Bond Street, London

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 764ee797bb6a

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

How will you make an impact?

As a Senior Client Advisor at our Old Bond Street boutique and Club, you will serve as a key ambassador of Vacheron Constantin, embodying our values of excellence, curiosity, humility, and delivering an exceptional personalized experience to our clients. This role involves operating in a dual retail environment (street boutique and lounge), creating "unreasonable hospitality" opportunities.

You will focus on developing new business opportunities, building long-term client relationships, engaging with the luxury community in Mayfair, and turning clients into brand ambassadors. Additionally, you will support the boutique team by sharing best practices, coaching colleagues, and contributing to overall success.

How will you experience success with us?

Develop Client Relationships

• Manage and grow a high-value client portfolio strategically.
• Provide an exceptional in-store experience, maintaining high standards, product knowledge, and excellent customer service.
• Proactively identify and approach potential new clients through networking.
• Represent the Maison actively within the Mayfair luxury community, building strong local relationships.
• Accurately capture client data for follow-up and relationship building using available tools.

Achieve and exceed sales targets

• Master key sales moments and ask the right questions to engage customers.
• Handle negotiations and objections effectively.
• Support after-sales clients, offering recommendations to ensure satisfaction.
• Stay informed on industry news and competitors.

Act as a Maison ambassador

• Communicate passionately about the Maison, its values, and history.
• Describe Maison pieces/collections in detail, emphasizing their uniqueness.
• Promote the collections and adapt sales approach to customer needs.

Deliver boutique operations to the highest standards

• Follow security and operational policies.
• Assist with daily setup, maintenance, and merchandising of displays.
• Participate in inventories and cycle counts.
• Manage complex after-sales cases, ensuring timely resolution.
• Support with special projects as needed.

Requirements

You are motivated by:

• Proactively recruiting clients and building lasting relationships beyond the boutique.
• Strong interpersonal, negotiation, and communication skills, especially with UHNW clients.
• At least 5 years of experience in luxury retail sales, client development, and networking within Bond Street / Mayfair environments.

You are:

• Fluent in English; additional languages are highly desirable.
• Results-driven with strategic thinking and business acumen.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Impeccably groomed and presented according to luxury standards.
• Proficient in MS Office; knowledge of SAP or CRM systems is a plus.

What makes our group different?

Our strength lies in our diversity—arts, cultures, and human skills—and our ability to foster untapped potential.

• We value freedom, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Our benefits

• Flexible working hours & quality workplace
• Health & wellness programs
• Social engagement
• Generous holidays
• Company restaurant
• Training & learning programs

The hiring process

1. Call with Talent Acquisition Team + Predictive Index
2. Interview with Hiring Manager and Head of Sales
3. Final decision

If interested, join us! #WeAreWaitingForYou