Senior Client Advisor – MRTW – Harrods

TN United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury global fashion house is seeking a Senior Client Advisor for their Menswear team at Harrods, London. The role involves engaging customers through upselling, managing client relationships, and ensuring high-quality store operations. Ideal candidates have 2-5 years of experience in luxury retail, excellent relationship skills, and a strong interest in the fashion industry.

Qualifications

• 2-5 years of experience in luxury men's RTW.
• Fluent in English; knowledge of Arabic or Mandarin is a plus.

Responsibilities

• Engage in upselling and cross-selling across product categories.
• Strengthen customer relations and nurture a loyal customer base.
• Maintain inventory accuracy and support stock management.

Skills

Relationship Skills

Multitasking

Customer Service

Sales Techniques

Knowledge of Fashion

Tools

Retail Management Systems

Job description

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Senior Client Advisor – MRTW – Harrods, London

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Client:

JBC

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8858e3be9117

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

SENIOR CLIENT ADVISOR – MENSWEAR, HARRODS

My client is a luxury global fashion house looking for a Senior Client Advisor to join the Menswear team at Harrods, London.

Responsibilities:

• Engage in upselling, cross-selling, and multiple selling across all product categories.
• Monitor individual sales and achieve performance targets and KPIs set by Department/Store Managers.
• Provide customer feedback on products, especially newly launched ones.

Client Management:

• Strengthen customer relations and nurture a loyal customer base, utilizing CRM tools effectively.
• Implement CRM campaigns and set up one-on-one appointments according to targets and guidelines.
• Manage customer service quality to meet expectations, offering a professional and personalized experience.

Store Operations:

• Perform store duties as assigned by team leaders and management.
• Operate the company's Sales Management system accurately, including stock transfer, payment processing, stock inquiries, and customer database updates.

Stock Management:

• Maintain inventory accuracy through proper receiving, display, and storage of merchandise.
• Support store stock takes and cycle counts.

Store Maintenance:

• Maintain visual merchandising according to company standards.
• Ensure a safe and clean store environment, including daily housekeeping duties.

Profile:

• 2-5 years of experience in luxury men's RTW.
• Excellent relationship skills, self-reliant, friendly, and patient.
• Organized, professional, and confident.
• Computer literacy and knowledge of retail management systems.
• Goal-oriented, capable of multitasking.
• Strong interest and knowledge of fashion/luxury industry with a focus on styling.
• Fluent in English; knowledge of Arabic or Mandarin is a plus.