Senior Client Advisor LG&ACC [FENDI New Bond Street Flagship Store, London]

TN United Kingdom; United Kingdom; On-site; GBP 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Luxussegment sucht einen Senior Client Advisor für die FENDI Boutique in London. In dieser Rolle sind Sie verantwortlich für die Bereitstellung eines außergewöhnlichen Kundenerlebnisses und die Pflege von Kundenbeziehungen. Sie werden aktiv am Verkauf teilnehmen, Kundenfeedback sammeln und die Qualität des Kundenservices sicherstellen. Wenn Sie über umfangreiche Erfahrung im Einzelhandel und eine Leidenschaft für Mode verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen und prestigeträchtigen Umfeld zu arbeiten.

Qualifications

• Mindestens 5 Jahre Erfahrung im Einzelhandel, davon 2 Jahre im Luxusverkauf.
• Hohe Standards im persönlichen Auftreten und starke Verkaufsfähigkeiten.

Responsibilities

• Engagement in Upselling und Cross-Selling über alle Produktkategorien.
• Aufrechterhaltung der Kundenbeziehungen und Implementierung von CRM-Tools.

Skills

Verkaufskompetenz

Kommunikationsfähigkeiten

CRM-Kenntnisse

Organisationsfähigkeiten

Multitasking-Fähigkeiten

Education

Bachelor-Abschluss oder gleichwertig

Tools

Retail Management Systeme

Job description

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Senior Client Advisor LG&ACC [FENDI New Bond Street Flagship Store, London], UK

Client: Fendi

Location: UK, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0372d02e8924

Job Views: 9

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Job responsibilities:

MISSION STATEMENT

As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross-selling, and multiple selling across all product categories;
• Monitor individual sales and achieve performance targets and KPIs set by the Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched items.

Client Management

• Strengthen customer relations and nurture a loyal FENDI customer base, implementing CRM tools and mastering their usage;
• Implement CRM campaigns and set up one-on-one appointments following targets and guidelines;
• Manage customer service quality to meet expectations by offering professional, personalized service.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Operate the Company Sales Management system correctly regarding stock transfer, payments, stock inquiries, and customer database input.

Stock Management

• Maintain inventory accuracy through proper receiving, display, and storage of merchandise according to company guidelines;
• Support store stock takes and cycle counts.

Store Maintenance

• Maintain visual merchandising according to company standards;
• Ensure a safe and clean store environment with daily housekeeping;
• Perform any other duties reasonably required by the company.

Profile:

• Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury sales;
• Bachelor’s Degree or equivalent preferred;
• High standards of personal image;
• Strong selling and communication skills;
• Excellent relationship skills, self-reliant, friendly, and patient;
• Organized, professional, confident;
• Computer skills and knowledge of retail management systems;
• Goal-oriented, able to multitask;
• Strong interest or knowledge of fashion/luxury industry;
• Fluent in English; additional languages are a plus.