Senior Client Accounts Assistant

Leaders Romans Group; Worthing; On-site; GBP 29,000; Full time

Job summary

A national property company is seeking a Senior Client Accounts Assistant in Worthing. The role involves leading improvements in client money processes and providing upskilling to the team. Candidates should have a passion for customer service, experience in client accounts, and strong communication skills. The position offers competitive salary and career advancement opportunities.

Benefits

Competitive base salary

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous Holiday allowance

Qualifications

• Experience in client accounts is essential.
• Passion for customer service is a must.
• Excellent telephone manner and written vocabulary.

Responsibilities

• Lead improvements to the Landlord Client Money journey.
• Provide upskilling and support to the team.
• Act as a first point of escalation for accounts.

Skills

Customer Service

Problem Solving

Communication Skills

Tools

Excel

Lettings Systems

Job description

Overview

Job Title: Senior Client Accounts Assistant

Location: Becket House, Worthing

Brand: LRG

Salary: £29,000 OTE

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

We have an exciting opportunity within the LRG Client Accounts team for a self-motivated individual to take on a role as Senior Client Accounts Assistant in our new Landlord Support Team. Focussing on the customer journey from a client monies perspective, ensuring excellent customer service, and exceeding expectations, we are looking for a full-time member of staff, with knowledge of the current LRG Landlord customer journey and accounting processes.

Key Responsibilities

• Lead by example to deliver improvements to our Landlord Client Money journey
  • Encourage a high performance culture, with a focus on understanding and delivering on Landlord needs and expectations from a client accounts perspective.
  • Promote excellent customer service to be at the core of all client transactions and interactions.
  • Build and maintain excellent relationships with Senior PM/Branch staff, and with Landlord Clients.
  • Drive collaboration with Client Accounts colleagues, and the wider business, to identify further improvement opportunities to Landlord’s money movement experience
  • Working with the Acquisition team to facilitate a smooth transition of landlords into the business from both acquisitions and management takeovers.
  • Act as a first point of escalation for any accounts needing additional support, taking responsibility for investigating and resolving complaints relating to Client Accounts issues.

• Provide upskilling and support to improve the team’s knowledge and the service they provide;
  • Complete regular 1-2-1’s with direct reports, providing feedback on performance, supporting growth and promoting development.
  • Identify areas of improvement through regular quality auditing and coaching.
  • Encourage regular communication within the team to drive a best practice culture.
  • Provide feedback to the Landlord Support Manager on improvement opportunities within the Client Accounts journey for Landlords.

• Offer support for more complex accounting queries from colleagues in Branches, relating to;
  • Client Money Movement/Protection
  • Compliance and audits
  • Tax regulations
  • Non-resident Landlord processes

What are we looking for

• Essential
  • Passion for Customer Service / Client Accounts Experience
  • An ownership driven approach to problem solving
  • Excellent telephone manner and written vocabulary

• Desirable
  • Accounts, Tax and/or finance experience
  • Experience of Lettings industry, PropCo, Reapit, and other Lettings systems
  • Excel skills

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits

• Competitive base salary
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.