Senior Client Account Manager – Global Accounts (Hybrid)

Marsh McLennan; Greater London; Hybrid; GBP 50.000 - 80.000; Vollzeit

Zusammenfassung

Marsh Re in London is seeking a Client Account Manager for a hybrid role requiring at least three days in the office. You will support the largest, most complex client accounts across Latin America and the Caribbean, coordinating internal teams, brokers, and market partners to deliver high-quality service and timely deliverables.

The role emphasizes project management, delivery oversight, and relationship handling with strong governance and stakeholder management.

Qualifikationen

• Previous experience within commercial insurance, reinsurance, broking, underwriting, or a related insurance environment.
• Project management / coordination experience
• Complex Client Account management
• Insurance servicing / broker support
• Consulting support / service delivery roles
• Strong planning, reporting and governance capability
• Ability to manage multiple internal stakeholders without direct authority
• A calm, solutions-focused approach under pressure

Aufgaben

• Support the management of Marsh Re’s largest, most complex client accounts across Latin America and the Caribbean treaty business.
• Coordinate day-to-day account activity across internal teams, placement teams, and external market partners to ensure high quality, timely, accurate, and efficient service delivery across all stages of the client and market service cycle.
• Oversee project management activity across multiple priorities, tracking deliverables, resolving issues, and maintaining momentum on complex account work.
• Act as a central point of contact for clients and internal stakeholders, helping to manage expectations, relationships, and communication across the account lifecycle.
• Provide support on broker-related activities, including analysis and coordination of renewal information, documentation, submissions, and follow-up actions.
• Contribute to smooth execution of renewal, placement, and servicing processes by coordinating inputs, managing dependencies, and following through on actions.
• Work closely with client teams, brokers, carriers, and internal specialists to support delivery of tailored solutions for complex client needs.
• Support clients with analysis of technical accounts and manage service delivery flows through complex programme structures, ensuring instructions and market actions are executed on time.
• Monitor account servicing requirements and ensure operational tasks, transactional flows, and service commitments are completed to a high standard.
• Support issue resolution and escalation management, helping to identify risks, remove blockers, and maintain service continuity.
• Maintain strong awareness of client priorities, service standards, and account-specific requirements to ensure a consistent and responsive client experience.
• Build effective working relationships across client-facing and internal teams, acting as a trusted partner in the delivery of complex accounts.
• Help drive continuous improvement in service processes, documentation, and account management practices.
• Ensure accurate record-keeping, status tracking, and administrative discipline across all client and market-facing activities.

Kenntnisse

Project management

Stakeholder management

Client service

Insurance industry experience

Governance & reporting

Communication

Spanish language

Jobbeschreibung

Marsh Re in London is seeking a Client Account Manager for a hybrid role requiring at least three days in the office. You will support the largest, most complex client accounts across Latin America and the Caribbean, coordinating internal teams, brokers, and market partners to deliver high-quality service and timely deliverables.

The role emphasizes project management, delivery oversight, and relationship handling with strong governance and stakeholder management.