Senior Client Account Manager

Ground Up Media; Brighton; Ibrido; GBP 35.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Office in Brighton

Hybrid option

Training & development

Descrizione del lavoro

Ground Up Media, an independent agency in Brighton, is hiring a Senior Client Account Manager to own a portfolio of entertainment, culture and lifestyle campaigns. You’ll coordinate across planning, digital and operations, ensuring on-time delivery and proactive client communication.

You’ll thrive in a fast-paced agency with a detail‑driven mindset, aiming to grow client investments and deepen relationships in music, arts and culture sectors.

Competenze

• At least 2 years’ client account management experience in an agency setting.
• Strong attention to detail and ability to manage multiple campaigns.
• Excellent organisational and communication skills, both written and on the phone.

Mansioni

• Lead your own portfolio of client accounts as their day-to-day contact.
• Own end-to-end client communication from brief to wrap-up report.
• Coordinate with planning, digital and operations teams to deliver campaigns on time.
• Build trusted relationships and identify opportunities to grow accounts.

Conoscenze

Client management

Communication

Organisational skills

Commercial mindset

Microsoft 365

Formazione

2+ years agency experience

Strumenti

Microsoft 365

Descrizione del lavoro

£35,000 – £40,000 | Full time | Brighton – office based, open to hybrid

About Ground Up Media

Ground Up Media is an independent full-service media agency specialising in media planning, buying and performance marketing for entertainment, culture and lifestyle brands.

Over the past few years, we’ve grown from a specialist out of home and experiential agency into a full-service media agency delivering integrated campaigns across broadcast, out of home and paid digital. Through our sister media owner, we also have our own billboard and poster sites across Brighton, which gives our local clients a real advantage.

Today, we partner with some of the UK’s leading festivals, venues, theatres, attractions, cultural organisations and lifestyle brands, delivering campaigns that drive ticket sales, audience growth and measurable commercial results.

Our clients include

Ambassador Theatre Group, Pitchfork London, Brighton Festival, Kilimanjaro Live, The Great Escape, Universal Music Group, Transgressive Records, Jimmy’s Iced Coffee, Fane Productions, Academy Music Group, Kew Gardens Wakehurst, U-Live, Brighton & Hove Museums Trust, Charleston, Battersea Park Events, Brighton Centre and London Jazz Festival.

We pride ourselves on looking after our clients properly. We’re in their corner, every single time, and as the agency continues to grow, we’re looking for a Senior Client Account Manager to help us keep that standard sky high.

The Role

You’ll take ownership of a portfolio of our clients, handed over by our Directors, and run them day to day, owning client communication from first brief through to post-campaign wrap-up.

You’ll answer queries, work with our media planning team to prepare media plans and proposals, keep campaigns moving and make sure nothing falls through the cracks. When a client needs something, you’ll already be on it, often before they’ve had to ask.

This is a role for someone who is obsessed with the detail. Artwork deadlines, booking confirmations, site details, proof of posting, invoices – you’ll care about getting every small thing right, because that’s what makes a campaign run smoothly and keeps clients coming back.

You’ll thrive in a fast-paced agency, juggling lots of campaigns and deadlines at once, and you’ll genuinely love the world our clients work in: music, arts, theatre, festivals and culture will be your day to day.

This is an office-based role. You’ll work alongside our media planning, paid digital and operations teams every day, and we believe the best client service comes from a team that’s together, talking and solving problems in the same room. While our Directors are out meeting clients, you’ll be the go-to person in the office, keeping campaigns and client comms moving. We’re looking for someone who genuinely wants to be part of that.

Key Responsibilities

Client Management

• Lead your own portfolio of client accounts as their day‑to‑day contact.
• Take ownership of end-to-end client communication, from brief to wrap‑up report.
• Respond to client queries quickly, clearly and with a solution in hand.
• Build strong, trusted relationships and get to know each client’s audiences, goals and ways of working.
• Spot opportunities to evolve and grow your accounts – new channels, new markets, bigger campaigns – and bring ideas to clients proactively.
• Grow your portfolio over time, developing each client relationship and increasing their investment with us.
• Go the extra mile without being asked – we’re always in our clients’ corner.
• Work with our media planning team to prepare media plans, proposals and availability for clients across out of home, broadcast and paid digital, including our own Brighton billboard and poster sites for local clients.
• Brief our planning, digital and operations teams clearly, so every plan reflects the client’s objectives, audiences and budget.
• Take commercial ownership of your plans, making sure each one is accurately priced, checked and ready to go out.

Campaign Delivery

• Manage campaigns from booking to completion, keeping every detail on track.
• Chase and manage artwork deadlines, specs and approvals.
• Coordinate with media owners, suppliers and our internal teams to ensure campaigns go live on time.
• Share proof of posting, campaign updates and post‑campaign reports with clients.
• Keep campaign records, bookings and client information accurate and up to date.
• Support billing and purchase order processes so invoicing is right first time.

About You

You’re organised, proactive and take real pride in looking after clients. You’ll ideally have at least 2 years’ experience in client account management within an agency, and be based in or within easy reach of Brighton.

You’ll have:

• A minimum of 2 years’ client account management experience, ideally in a media, advertising, marketing or creative agency.
• Meticulous attention to detail – you notice the small things others miss.
• Excellent organisational skills and the ability to spin lots of plates at once.
• A calm, positive approach to working to tight deadlines in a fast‑paced environment.
• Confident, clear and friendly communication, both written and on the phone.
• A natural sense of ownership and the instinct to go above and beyond without being asked.
• A commercial mindset – confident pricing plans and spotting opportunities to grow accounts.
• Strong skills in Microsoft 365
• A genuine love of music, arts and culture.

It would be great if you also have:

• Experience in out of home, media planning and buying, or paid digital.
• Experience working on the client side or at a media owner.
• Experience in the music, live events, theatre, festivals or arts sector – for example at a promoter, venue, label or cultural organisation.
• An understanding of how campaigns are booked, delivered and reported.

Why Join Ground Up Media?

Ground Up Media is an ambitious independent agency with a very exciting future. You’ll work directly with our Directors and sales team – a direct line to the people running the business, not layers of management – on campaigns for some of the UK’s most exciting entertainment, cultural and lifestyle brands.

You’ll have the opportunity to:

• Own client relationships and be trusted with real responsibility from day one.
• Work across out of home, broadcast and paid digital campaigns.
• Plan and book our own Brighton billboard and poster sites alongside national media, gaining insight into how the market works from both sides.
• Join a close‑knit, collaborative team where your ideas genuinely matter.
• Grow your career in an agency where progression is driven by capability, ownership and impact.

Salary & Benefits

• Office based in Brighton, open to hybrid
• Ongoing training and professional development
• The chance to work on campaigns for the gigs, festivals, shows and exhibitions you love