Senior Claims Technician

R T Specialty, LLC; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

An insurance firm is seeking a Senior Claims Coordinator in London to oversee the claims process, ensure compliance, and enhance customer experience. The role requires expertise in claims processing, negotiation, and risk assessment. Ideal candidates will have prior experience in the insurance market and a focus on improving efficiency and resolution outcomes.

Qualifications

• Experience in the processing of claims in the London market.
• Strong negotiation skills for settlement discussions.
• Ability to identify and mitigate risks associated with claims.

Responsibilities

• Coordinate the claims process from submission to resolution.
• Ensure compliance with regulations and company policies.
• Interact with stakeholders to provide assistance and resolve claims-related issues.

Skills

Claims processing

Negotiation

Customer service

Risk assessment

Job description

Position Summary:

The Senior Claims Coordinator is responsible for coordinating the claims process from initial claim submission to final resolution. The role provides guidance, training, and support to ensure efficient and accurate claims handling. They review and process complex insurance claims, investigate claim discrepancies, negotiate settlements with clients or third parties, and ensure compliance with company policies and regulatory requirements.

Location:

London - UK

What will your job entail?

Job Responsibilities:
• Handles the end-to-end process of insurance claims, including receiving claims from policyholders, reviewing claim documentation, verifying coverage, and processing payments.
• Supports claims processing, reviews completed claims for accuracy and compliance with company policies and regulatory requirements.
• Ensures compliance with insurance regulations, industry standards, and company policies in all aspects of claims processing.
• Resolves escalated or complex claims issues, supports decision-making on claims settlements within established authority limits, and recommends solutions for challenging cases.
• Identifies opportunities to streamline claims processing workflows, improve efficiency, and enhance the overall customer experience.
• Assesses potential risks associated with claims processing activities and implementing measures to mitigate risks and prevent fraud.
• Interacts with policyholders, claimants, and other stakeholders, provides assistance, answers inquiries, and resolves issues related to claims.
• Maintains and administers accurate records of claims, correspondence, and related documentation in compliance with company policies and regulatory standards.
• Collaborates with internal teams in underwriting, legal, and finance to gather necessary information and resolves complex claims issues.
• Supports claims investigations to determine validity of claims, gathers evidence, interviews relevant parties, and coordinates with external agencies or experts.

Work Experience and Education:
· Experience in the processing of claims in the London market

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization.Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression,sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners,and communities.This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

About Us

Ryan Specialty is a leading international specialty insurance firm which offers wholesale brokerage services, delegated underwriting expertise in the form of binding authorities, programs and highly specialized managing general underwriting companies, and other services designed specifically for brokers, agents and insurers. Ryan Specialty’s mission is to be the most trusted trading partner of insurance brokers, agents and insurance carriers.

Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services, or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must obtain advance written approval from Ryan Specialty’s HR department to submit resumes and candidate profiles, and then only in conjunction with a valid, fully executed contract for service and in response to the particular search for which Ryan Specialty has engaged such Agency. Agency fee agreements will only be valid if in writing and signed by a member of Ryan Specialty’s HR team. No other Ryan Specialty employee is authorized to bind Ryan Specialty to any agreement regarding placement of candidates by any Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.