Senior Claims Specialist

Axis; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A global insurance provider is seeking a Senior Claims Specialist to deliver exceptional claims service for personal injury and property damage. The role involves handling claims from initiation to resolution, liaising with clients and external stakeholders, and ensuring effective communication throughout. Candidates should demonstrate expertise in personal injury claims, possess strong communication abilities, and ideally have experience within a syndicate or broker environment. The position is based in Greater London with a hybrid working model.

Benefits

Comprehensive health plans

Retirement plans

Paid annual leave

Tuition reimbursement

Qualifications

• Experience in dealing with personal injury and/or medical malpractice claims.
• Excellent written and verbal communication skills and ability to present in meetings.
• Ability to prioritise and organise workload effectively.

Responsibilities

• Handle personal injury and property damage claims for commercial clients.
• Work closely with clients, market leaders, and legal advisors.
• Lead claims from first advice to final settlement, including coverage analysis.

Skills

Experience in personal injury and medical malpractice claims

Excellent written and verbal communication skills

Ability to develop and sustain relationships with stakeholders

Ability to prioritise and organise workload

Sound judgment

Education

Legal or professional qualification such as ACII

Tools

Excel

Word

PowerPoint

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: Senior Claims Specialist

How does this role contribute to our collective success?

This role contributes to AXIS’ collective success through maintaining and promoting a market leading claims service to support clients’ complex risks and challenges and in so doing to support the retention and acquisition of business.

What will you do in this role?

• Handle personal injury and property damage claims in a general liability and medical malpractice capacity, as well as other liability/PI classes, for a wide variety of commercial clients written in the non-US Professional Lines Division and reporting to the PI & Liability Claims Manager.
• Work closely with clients, market leaders and brokers as well as managing TPA service providers and external legal advisors to ensure a premier claims service to clients is maintained.
• Handle claims in a lead capacity from first advice to final settlement including full analysis of coverage and liability, reserve evaluations, formulating resolution strategy and liaising with risk managers, in house counsel and experts.
• Handle Lloyd’s Syndicate as well as IUA and company claims.
• Liaise with respective underwriters on wording/policy issues, provide claims info and attend client meetings as appropriate.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Experience in dealing with personal injury and/or medical malpractice claims in either a claims lead or legal advisory capacity.
• Excellent written and verbal communication skills and ability to articulately present in meetings.
• Ability to develop and sustain relationships with internal and external stakeholders.
• Ability to prioritise and organise workload.
• Ability to exercise sound judgment.
• Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external.

What we prefer you to have:

• Ideally you will have worked in a syndicate, company or a broker and gained sufficient practical experience in the market place to independently perform the above duties and responsibilities.
• Knowledge of CLASS/ECF2.
• Experience with Excel, Word and PowerPoint.
• Legal or professional qualification such ACII.

Role Factors:

In this role, you will typically be required to be in the office 3 days per week.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.