Senior Claims Specialist

JR United Kingdom; Gloucester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Senior Claims Specialist in Gloucester to handle Income Protection claims. The role offers a competitive salary, remote work flexibility, and fantastic benefits, including enhanced parental leave and private medical insurance. Ideal candidates will have significant experience in claims handling and a strong grasp of the claims lifecycle.

Benefits

Enhanced maternity / paternity leave

Private medical insurance

Work from home options

Parking available at office

Qualifications

• At least 5 years experience in Income Protection claims handling.
• Deep understanding of the Income Protection claims lifecycle.
• Strong decision-making ability and confidence in handling complex cases.

Responsibilities

• Review claims, check medical and financial information.
• Manage ongoing claims, explain decisions to members, and maintain records.
• Lead projects to improve claims efficiency.

Skills

Decision-Making

Claims Handling

Medical Documentation Interpretation

Job description

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Location:

gloucester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

Senior Claims Specialist

Gloucester / Remote

Up to £40,000 Dependant on relevant experience

Whats in it for you?

Work from home | Join the original pioneers of Income Protection Insurance | Work in an award-winning, member-first organisation | Enhanced maternity / paternity | Private medical insurance

Must Haves

At least 5 years experience in Income Protection claims handling

Deep understanding of the Income Protection claims lifecycle

Strong decision-making ability and confident in handling complex cases

Ability to interpret medical and employment documentation with accuracy

Nice to Haves

Experience in other types of health or protection insurance (e.g. Life, Critical Illness)

Familiarity with regulatory and data protection considerations within insurance

So, what will you be doing?

Carefully review new claims by checking medical, financial, and job-related information.

Actively manage ongoing claims, clearly explain decisions to members (mainly by phone), set the right expectations, and keep thorough records. Refer to managers, medical officers, reinsurers, or others when needed.

Support less experienced team members by sharing knowledge, offering guidance, and leading case study discussions to help them grow.

Lead or contribute to projects that improve efficiency and streamline claims and administration processes.

Handle complaints, including those involving the Financial Ombudsman, following all regulations and internal procedures.

Act as a subject matter expert, representing the Claims team and offering insights to help guide decisions and manage risks.

Assist with internal and external audits as needed.

Work from home with an expectation to go into a Gloucester based office at least once a month

Parking available at office

Fantastic list of benefits

Interested? Send your most up-to-date CV to Georgie at i2i recruitment today!
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