Senior Claims Process Improvement Specialist

SPE Travelers Management, LTD; London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Join SPE Travelers Management as a Senior Claims Process Improvement Specialist in London. This pivotal role involves analyzing and enhancing claims processes to improve customer experience and operational efficiency. You will collaborate across teams, implement change management initiatives, and utilize your expertise to drive efficiency and improvement in the claims process. With a strong focus on stakeholder management and process optimization, this position offers a unique opportunity to make a significant impact within the organization.

Benefits

Private Medical Insurance

Employee Pension Contribution

25 days annual holiday entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Experience in claims environments is crucial.
• Proven track record managing process improvement projects.
• Strong communication and analytical abilities required.

Responsibilities

• Analyze and document claims processes for improvement.
• Lead and implement change management initiatives.
• Collaborate with various teams on claims strategies.

Skills

Stakeholder management

Process improvement

Analytical skills

Change management

Education

University degree

Six Sigma Green Belt certified

Job description

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Senior Claims Process Improvement Specialist, London

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Client:

SPE Travelers Management, LTD

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bf54ba2e4554

Job Views:

4

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. Join us to discover a culture rooted in innovation and collaboration.

Job Category

Claim

Target Openings

2

What Is the Opportunity?

We are seeking a Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis, based in any UK office. You will analyze, document, and improve Claims processes, participate in reviews, projects, and Test & Learns, and collaborate across teams to enhance customer and broker experiences.

Ideal candidates will have experience in process improvement and change management within a Claims environment. Travelers Europe offers flexible hybrid work arrangements. This role includes a £1500 new joiner bonus, with additional referral bonuses possible.

Our values include Commitment, Connection, Creativity, and Energy, which guide our success and workplace culture.

What Will You Do?

1. Build partnerships across Claim Europe, providing process improvement expertise to enhance business performance and customer experience.
2. Review 'As Is' processes and recommend cost-effective improvements with senior management support.
3. Lead implementation of improvements, using project and change management techniques, and communicate progress.
4. Facilitate continuous improvement meetings, influencing senior leaders and stakeholders.
5. Participate in strategic initiatives and process improvement studies as a project leader or contributor.
6. Ensure effective delivery and oversight of operational process improvements, leveraging broader resources.
7. Coach and mentor team members and leaders on continuous improvement practices.
8. Oversee operational performance improvements through workflow redesigns and technology use.
9. Contribute to various projects as directed by the Head of Claim, Europe.
10. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Knowledge of the insurance industry and core business functions.
• University degree.
• Six Sigma Green Belt or higher, with proven success in process improvement reviews.
• Experience delivering multiple process improvement projects.
• Ability to use market insights for process enhancements.
• Strategic and creative thinking skills.
• Strong stakeholder management and communication skills.
• Ability to navigate complex organizations collaboratively.
• Operational skills to execute business plans.
• Highly organized, delivery-focused, and self-motivated.
• Experience leading change and influencing stakeholders.

What is a Must Have?

• Experience in a Claims environment.

What Is in It for You?

• Private Medical Insurance with options for dependents.
• Retirement contributions and benefits.
• Minimum 25 days holiday, with options to purchase more.
• Wellness programs and mental health support.
• Volunteer and community engagement programs.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and encourage all qualified candidates to apply.