Senior Claims Officer

QBE Insurance; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

An international insurer is seeking a Senior Claims Officer to manage large and complex commercial claims. The successful candidate will be responsible for ensuring outstanding customer service and building strong relationships. This role requires experience in handling large value property claims, alongside skills in negotiation, critical thinking, and customer service. A hybrid working model and various employee benefits are offered.

Benefits

Hybrid Working

Life Leave

Wellbeing coaching

Flexible leave for new parents

Income protection insurance

Discounts on various products and services

Qualifications

• Preferred experience in handling large value property claims.
• ISR experience will be highly regarded.
• Customer focused with a genuine care for people.
• Possess resilience and composure under pressure.
• Confidence in decision-making and guiding stakeholders.

Responsibilities

• Provide outstanding customer service through various interactions.
• Manage end-to-end complex and large loss commercial claims.
• Build strong relationships with internal and external stakeholders.
• Work in a fast-paced and dynamic environment.

Skills

Case Management

Claims Administration

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Managing performance

Negotiation

Problem Solving

Risk Assessments

Sound Judgment

Job description

Overview

Senior Claims Officer - Large and Complex
Time Type: Full time | Worker Type: Employee

Open to any QBE Office nationally. Permanent, full time role.

The opportunity

Join our team as an experienced Senior Claims Officer – Large & Complex. Handle large and complex commercial claims. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry.

This role specialises in Commercial claims, offering an exciting and challenging opportunity to collaborate with our broker partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management.

Your new role

• Provide outstanding customer service via verbal, written and in-person interactions
• End to end management of complex and large loss commercial claims with support from your leaders
• Build and maintain strong relationships with both internal and external stakeholders
• Work in a fast-paced and dynamic work environment

About You

• Preferred experience in handling large value property claims
• ISR experience will be highly regarded
• Customer focused with a genuine care for people and ideally experience working with brokers
• Possess resilience and the ability to remain composed under pressure
• Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy
• Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

Our people will be at the centre of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail]

Skills

Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

Application Close Date: 11/10/2025 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.