Senior Claims Manager

Proactive Personnel Ltd; Shrewsbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Senior Claims Manager in Shrewsbury. The ideal candidate should have over 2 years of experience in claims management and a background in commercial insurance. Responsibilities include overseeing the claims process, assisting clients, and mentoring junior staff. Competitive salary between £30,000 and £35,000, along with benefits such as a company pension and health plan after a year of service. This role offers substantial opportunities for training and career progression.

Benefits

Company pension

Company health plan

25 days plus bank holiday

Opportunities for training and progression

Free parking

Qualifications

• Minimum of 2 years’ experience in claims management.
• Experience within commercial insurance essential.
• Strong analytical and problem-solving abilities.
• Proven leadership and team management skills.
• Exceptional attention to detail with multitasking capability.

Responsibilities

• Manage the entire claims process from receipt to settlement.
• Assist clients with claims-related inquiries.
• Collaborate with insurers, solicitors, and claimants.
• Follow up on outstanding claims for timely resolutions.
• Oversee and mentor claims handlers.
• Implement claims procedures to enhance service quality.

Skills

Leadership

Organizational skills

Communication skills

Analytical skills

Problem-solving

Attention to detail

Proficiency in Microsoft Office

Experience with claims management software

Tools

Acturis

Job description

We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims.

What’s in it for you?

• £30,000 – £35,000 per annum depending on experience
• Mon-Fri 9am – 5pm (1-hour lunch break)
• 25 days plus bank holiday (Increase through length of service)
• Opportunities for training and progression
• Company Pension
• Company health plan (After 1 year of service)
• Free parking

Duties include:

• Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication
• Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently
• Proactively follow up on outstanding claims to ensure timely progress and resolution
• Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them
• Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times
• Oversee and support claims handlers, offering direction, mentoring, and assistance where required
• Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations
• Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality
• Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims
• Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements

Experience Required:

• Minimum of 2 years’ experiencein a senior claims management role or equivalent leadership position
• Experience within commercial insurance essential
• At least 3-4 years’ experiencein a claims-focused role
• Provenleadership, organizational, and communication skillswith a track record of managing teams effectively
• Stronganalytical and problem-solving abilities
• Exceptionalattention to detailwith the ability to manage multiple priorities simultaneously
• Proficiency inMicrosoft Officeand claims management software, particularlyActuris

Interested?

Please callTaylor ButterfieldorMegan Lancasterat Proactive Personnel, Telford for more information.